Summary
Overview
Work History
Education
Deal Invites
Awareness Advocacy Advantage
Key Attributes Skills
Workshops Trainings Completed
Age
Executive Brief
Personal Information
Fine Arts
Skills
Timeline
Generic
S. Shreeram Narayan

S. Shreeram Narayan

Client Partner
Bangalore,Karnataka

Summary

With a passion for excellence in customer service, enterprise sales, business development, and strategic alliances, I have successfully managed end-to-end roles encompassing Inside Sales, Presales, Bid Management, Influencer Relations, and Channel Partnerships as part of the CEO Office Strategy. Over the past 17 years, I have cultivated a wealth of experience across diverse industries, including Public Sector, DPGI, Insurance, Equities & Financial Bonds, Software Services, IT & ITES, ERP, Training Management (Corporate, Individual & E-learning), Influencer Relations, Alliance Channel Partners, and Advisory Relations.

My career is marked by a proven ability to deliver results through strategic multitasking and revenue generation. I have consistently driven success by:

Customer Engagement: Enhancing client relationships through tailored solutions and proactive communication, ensuring high satisfaction and retention.
Sales and Business Development: Leveraging in-depth market knowledge to identify opportunities, craft compelling value propositions, and achieve revenue targets.
Strategic Partnerships: Building and managing influential relationships with government and non government bodies, industry leaders, advisors, and channel partners to foster collaboration and drive business growth.
Bid Management: Overseeing complex bids from conception to completion, ensuring alignment with client needs and organizational goals.

Throughout my professional journey, I have had the privilege of interacting with industry leaders and influencers, gaining valuable insights into customer engagement, governance, inclusive negotiation, strategic value propositions, and effective deal execution. These experiences have honed my ability to navigate complex environments and deliver exceptional results.

Overview

17
17
years of professional experience
6
6
Languages
18
18
years of post-secondary education

Work History

Client Principal

ThoughtWorks
Bangalore, Karnataka
10.2018 - Current
  • An accomplished Client Partner with a good experience in building and managing strategic relationships within the public sector sector in India and NGO across the globe. Proven ability to understand complex client challenges, collaborate on innovative solutions, and exceeding client expectations, achieving significant business growth. Adept at stakeholder management, communication, and negotiation, fostering strong partnerships that contribute to positive societal impact along with top line growth.

    Business Growth:
    Increased public sector revenue significantly during my tenure through targeted client acquisition and strategic account management.
    Secured valuable new public sector clients, expanding market reach and brand recognition.
    Successfully renewed contracts with 90% of existing clients, demonstrating exceptional client satisfaction and value delivered.
    Worked extensively on complex bids, reverse auctions, contract negotiations and empanelment with key entities such as UIDAI, NPCI, NHA, GSTN and others.
    Part of the core team that contributed in ideating and initiating the development of accelerators aiding in faster time to market.
  • Created high impact on scale and referenceability through key logo wins across India, Europe and North America

    Strategic Relationships:
    Developed strong relationships with key decision-makers within public sector agencies, fostering trust and collaboration.
    Proactively identified and addressed client needs, exceeding expectations and building long-term partnerships.
    Championed the value proposition to public sector clients, effectively communicating the positive impact of solutions.
    Extensively worked on thought leadership through blogs, point of views, fireside chat series and playbooks, featuring in ISG Top 25 case studies

Client Partner

MarketsandMarkets
02.2018 - 09.2018
  • Responsible for strategically Hunting and Farming into Fortune 2000 named accounts across NA, Europe and APAC
  • Build, Manage and nurture strong CXO relationships on an engagement model within the named accounts towards adopting to this proprietary revenue intelligence platform offering high growth niche market exclusive research and business advisory insights
  • Metrics achieved: 8 opportunities; Pipeline build of 300K
  • Coordinated successful events to showcase the company''s value proposition, generating numerous leads and opportunities for collaboration.

Senior Manager – Advisory Relations

CSS Corp
08.2015 - 09.2017
  • Responsible for strategically implementing the Advisory Relations process, navigate the third-party advisor (TPA) and sales channels across North America & EMEA, driving large deal leads and qualified sourcing opportunities across assigned verticals
  • Research, Build, Manage and nurture strong CXO relationships with key sourcing advisors and Enterprise IT Clients from Fortune 500 & Global 2000 target accounts in the Americas & EMEA
  • Metrics achieved: 200+ Advisors Mapped, 100+ advisor interactions, 4 Deal Invites, 8 key opportunities identified for conversions (5 new logos and 3 Existing), $50 Mn USD pipeline generated opportunities

Asst. Manager – Presales, Alliance Channels & Advisory Relations

IGATE Global Solutions
03.2013 - 08.2015
  • Strategic Advisory relations, part of the CEO Office Alliances, responsible for the Advisory Outreach program, Strategic Engagements, Deal Referrals and pipeline enablement of large deals
  • Effectively managed end to end bid management as key Bid Anchor on large deals, strategic responses on RFI, RFP, RFQ to increase, Enterprise Account Management, Client Visit Management, Creating a centralized knowledge repository for quicker RFP submissions, greater brand recall and influencer recommendation for IGATE Metrics Achieved: 200+ Advisors Mapped, 150+ advisor interactions, 9 Deal Invites, 15 key opportunities identified for conversions (9 new logos and 6 Existing), $150 Mn USD pipeline generated opportunities

Inside Sales Specialist – India & SAARC

ESI International
10.2011 - 02.2013
  • Counsel, Convert and successfully coordinate classroom/e-learning training programs for individual professionals, Students, CXO level and Corporate L&D Heads around Business Analysis and project management courses related to IIBA and PMI through a planned event calendar for the year thus driving revenue through new enrollments and increasing Tactical stall management and branding at PMI and IIBA events for ESI
  • Consultative approach led to effective lead generation and enrollment Represented ESI and networked with CXOs at the PMI & IIBA Chapters to understand scope and requirements around Project Management & Business Analysis
  • Metrics Achieved

Sr. Business Development Associate

AT&T GBSI
06.2008 - 09.2011
  • Identify, Evaluate and Establish AT&T as a key ERP Implementation provider for Oracle, PeopleSoft, SAP, Ariba, and E-commerce Solutions in the US & Canadian markets, it’s potential for new business opportunities in IT Hosting and Application and Increase Sales into AT&T’s Premium and Signature client groups as a credible Application Service Provider Target account penetration, product support, account intelligence in maintaining existing business accounts and developing new ones through lead generation, opportunity pipeline and effecting business closures
  • End to End sales cycle management and mentoring primarily for the US and Canadian geographies
  • Metrics Achieved: 2 Closures exceeding target by 225% for year 2010, MVP awardee for Q1 2009 & Q2 2010 for effective pipeline building and impacting business closures, 2 Deal Closures by April 2011 resulted in 100% target by Q1 2011

Specialist – Operations

AXA Business Services
01.2007 - 06.2008
  • Customer Service, Operations Management, Retention Management, Valuations, Illustrations and Projections for UK customers comprising of Financial Advisors and high net worth individuals (HNI), investing above 200,000 pounds in investments, equities and stock markets
  • Saved 15 million pounds in Business Retention as a Team Head of the team for the Funds under Management (FUM) insurance policies
  • Metrics Achieved: Best New Trainee award Q2 2007, Consistent Top Performer Award for three quarters at AXA (Q2, Q3, Q4 of 2007), “ROLE MODEL” (2007-08) award as the most promising team player and a strong motivator.

Education

Foundations in Business Analysis -

The George Washington University
09.2011 - 09.2011

B Pharmacy -

PES College of Pharmacy
Bangalore
06.2002 - 12.2006

PUC -

The Cathedral Composite PU College
06.2000 - 06.2002

ICSE -

The Frank Anthony Public School
Bangalore
06.1988 - 04.2000

Deal Invites

15, IT/ITES, 4, USD 150 Mn +, Banking, Technology, Media, Telecom, Healthcare & Life Sciences

Awareness Advocacy Advantage

True, True, USA, UK, APAC

Key Attributes Skills

  • End to end Sales cycle starting from lead generation to contract closures
  • Account Management, Prospecting, Business development and Enterprise Sales
  • Lead generation, account profiling and requirement gathering and analysis
  • Excellent in people management, team building & cross functional support.
  • Proven track record in exceeding business targets year on year.
  • Strategic CEO office Alliance and Advisory management with a strong inclination to leadership.
  • Cross Sell and Up Sell of products and services across US, EMEA and APAC
  • Pipeline and forecast management
  • Relationship and organogram mapping
  • Mentoring, conducting training sessions, call quality evaluation, customer retention analysis
  • Wallet Share analysis, Industry research and analyst relations

Workshops Trainings Completed

  • Consultative Science of Selling (CSOS) at AT&T.
  • Training the Trainer – Full day workshop training at AT&T grooming upcoming talent for future leadership and responsibilities.
  • SpeechKraft - AT&T training program for customer satisfaction through effective communication.
  • Accredited in the Building Voice Excellence Programme as per NASSCOM guidelines at AXA Business Services.
  • Business English Certification course: conducted by the Cambridge University - London.

Age

40

Executive Brief

Successfully managed end to end roles in Customer Service, Business Development, Enterprise Sales, Inside Sales, Pre-Sales, Bid Management, Influencer Channels and Advisory Relations as part of the CEO Office strategy. With an insightful experience of 11.5 years across industries and domains like IT& ITES Services, Insurance, Equities & Financial Bonds, Software Services, ERP, Training Management around Business Analysis (IIBA) & Project Management (PMI), Influencer Management and Advisory Relations, I have worked in multiple roles involving increase in SOW within key accounts, Upsell and Cross Sell in Enterprise accounts, Pipeline and Revenue generation was required, CXO and Influencer Relationship to drive direct and channel sales. Throughout the life cycle of these various roles, I have had the opportunity to interact with industry leaders, CEOs and CXO achievers across the board who have taught valuable insights around customer engagement, complete ownership and, inclusive negotiation, strategic value proposition and effective execution

Personal Information

Date of Birth: 10/04/1984

Fine Arts

Extremely passionate about Singing, Rangoli/Kolam, Dance and Blogging. In eternal quest of the relevance and reverence of the cosmos.

Skills

Business Development

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Timeline

Client Principal

ThoughtWorks
10.2018 - Current

Client Partner

MarketsandMarkets
02.2018 - 09.2018

Senior Manager – Advisory Relations

CSS Corp
08.2015 - 09.2017

Asst. Manager – Presales, Alliance Channels & Advisory Relations

IGATE Global Solutions
03.2013 - 08.2015

Inside Sales Specialist – India & SAARC

ESI International
10.2011 - 02.2013

Foundations in Business Analysis -

The George Washington University
09.2011 - 09.2011

Sr. Business Development Associate

AT&T GBSI
06.2008 - 09.2011

Specialist – Operations

AXA Business Services
01.2007 - 06.2008

B Pharmacy -

PES College of Pharmacy
06.2002 - 12.2006

PUC -

The Cathedral Composite PU College
06.2000 - 06.2002

ICSE -

The Frank Anthony Public School
06.1988 - 04.2000
S. Shreeram NarayanClient Partner