SAURABH KUMAR SINGH

Highly accomplished Technical Project Manager with 6+ years of experience leading cross-functional teams to deliver projects on time with 25% increase in customer satisfaction. Experienced in managing a portfolio of over 30+ EMEA and US accounts in a variety of sectors, including Healthcare, Retail, Finance, Automotive, and Hospitality (i.e. Both B2B and B2C domains) with a day-to-day focus on business needs, building scalable solutions for data analysis using Medallia Digital, Athena AI and Machine Learning tools for customer/employee satisfaction.

Successfully implemented project management best practices and led strategic initiatives to increase team's efficiency, reducing delays and costs, resulting in a 20% reduction in project delays and a 15% increase in customer satisfaction. Proven record of achieving exemplary results, including successfully delivering $1 million project in record time of 6 months.

• Kinesics
• Playing Volleyball & Chess
• Exploring places
• Watching series

• Sarah Rosenberger, Senior Manager, Professional Services at Medallia, London, 08/01/19 - Present, I have had the pleasure of working with Saurabh for over 2 years and across multiple client accounts, likely because I requested to work with him on nearly every project I worked on. I'm most impressed how Saurabh works very well in high pressure situations with constant change. He's always calm, cool, and collected. He is reliable and will go the extra mile for his team. I have no doubt that Saurabh would be an asset to any project and team.
• Valentina Hovhannisyan, Manager, Professional Services at Medallia, London, 12/01/21 - Present, I have worked with Saurabh on several projects throughout the last year and was always amazed with his problem solving and analytical skills. He is a very good team player and has excellent communication skills with clients and coworkers. Saurabh knows how to work under pressure and on several projects simultaneously, while delivering high quality results!
• Fanny Rossi, Director Consumer Insights / Retail Learning & Development Consultant at WSAudiology, Zurich, Switzerland, 09/01/22 - Present, Saurabh supported the implementation of our NPS system in five markets, successfully helping us implementing it in more than 600 stores. Saurabh was a real collaborator during this roll-out. He adapted perfectly to our team, responded quickly to all our requests and met our deadlines. I recommend Saurabh for the management and implementation of your projects if you are looking for quality and responsiveness.
• Cloé Tejtelbaum-Tardy, Customer Satisfaction & Mgt Systems Director chez Renault Trucks, France, 09/01/22 - Present, I am pleased to write this recommendation for Saurabh who serves as a Technical Manager at Medallia in the Software as a Service (SaaS) CX division. I have the privilege of interfacing with him for 2 years now as I am one of Medallia clients and have consistently been impressed by this exceptional technical acumen and ability to find innovative solutions to meet our business requirements. He is also a good communicator that's key in international projects. In summary I recommend his technical skills, problem solving abilities and communication skills.

• Date of Birth: 03/29/95
• Nationality: Indian

• Kinesics
• Playing Volleyball & Chess
• Exploring places

• Sarah Rosenberger, Senior Manager, Professional Services at Medallia, London, 08/01/19 - 25/12/23, I have had the pleasure of working with Saurabh for over 2 years and across multiple client accounts, likely because I requested to work with him on nearly every project I worked on. I'm most impressed how Saurabh works very well in high pressure situations with constant change. He's always calm, cool, and collected. He is reliable and will go the extra mile for his team. I have no doubt that Saurabh would be an asset to any project and team.
• Valentina Hovhannisyan, Manager, Professional Services at Medallia, London, 12/01/21 - Present, I have worked with Saurabh on several projects throughout the last year and was always amazed with his problem solving and analytical skills. He is a very good team player and has excellent communication skills with clients and coworkers. Saurabh knows how to work under pressure and on several projects simultaneously, while delivering high quality results!
• Fanny Rossi, Director Consumer Insights / Retail Learning & Development Consultant at WSAudiology, Zurich, Switzerland, 09/01/22 - Present, Saurabh supported the implementation of our NPS system in five markets, successfully helping us implementing it in more than 600 stores. Saurabh was a real collaborator during this roll-out. He adapted perfectly to our team, responded quickly to all our requests and met our deadlines. I recommend Saurabh for the management and implementation of your projects if you are looking for quality and responsiveness.
• Cloé Tejtelbaum-Tardy, Customer Satisfaction & Mgt Systems Director chez Renault Trucks, France, 09/01/22 - Present, I am pleased to write this recommendation for Saurabh who serves as a Technical Manager at Medallia in the Software as a Service (SaaS) CX division. I have the privilege of interfacing with him for 2 years now as I am one of Medallia clients and have consistently been impressed by this exceptional technical acumen and ability to find innovative solutions to meet our business requirements. He is also a good communicator that's key in international projects. In summary I recommend his technical skills, problem solving abilities and communication skills.