Summary
Overview
Skills
Software
Work History
Accomplishments
Education
Certification
Timeline
Receptionist
SHANMUGANATHAN S

SHANMUGANATHAN S

Engineering Leader
Bengaluru,KA

Summary

Accomplished Engineering Leader with 20+ years of demonstrated growth in enterprise software innovation, cloud-native product development, and SaaS solutions. Progressed from technical leader to Engineering Manager, leading global cross-functional teams and delivering technical excellence and strategic leadership. Proven ability to translate complex requirements into actionable solutions, driving measurable business impact, operational efficiency, and fostering high-performing teams. Seasoned Engineering Manager adept at seamlessly integrating project technical aspects and making information relatable to non-technical personnel. Experienced leader and project manager with 20-year history in field. Clear communicator, decision maker and problem solver.


Overview

20
20
years of professional experience
2
2
Certificate

Skills

Executive Leadership

undefined

Software

Micro services, SAAS and AWS

Kubernetes, Docker

REST API

Microsoft Copilot

My SQL, Mongo

Java, Spring, Hibernate

Kafka

Golang

Work History

Engineering Manager

Cisco
07.2021 - Current
  • Elevated to lead enterprise SaaS engineering, overseeing global teams, operational excellence, product quality, and handling escalations and customer cases
  • Directed enterprise SaaS workflow automation, improving engineering efficiency and operational KPIs across 10+ engineers.
  • Led cross-functional teams, aligning product fixes and enhancements with strategic business priorities.
  • Mentored senior engineers, fostering leadership capabilities and technical excellence.
  • Oversaw coding, debugging, and quality assurance initiatives, ensuring robust and scalable solutions.
  • Managed escalations and resolved complex customer issues, improving customer satisfaction and retention.
  • Enhanced overall team productivity with continuous training and mentoring of junior engineers.
  • Improved engineering processes by streamlining workflows and implementing efficient project management techniques.
  • Identified areas of improvement in existing systems, providing recommendations that resulted in significant cost savings over time.
  • Implemented quality control measures to reduce errors, resulting in increased customer satisfaction and repeat business.

Technical Leader

Cisco
04.2015 - 07.2021
  • Advanced to lead cloud transformation and automation programs, driving scalable, enterprise-class OS deployment solutions
  • Drove cloud-based OS automation and deployment strategies, scaling enterprise operations globally.
  • Guided teams through roadmap execution, multi-OS support, and microservices adoption.
  • Practiced Agile/Scrum as Scrum Master, optimizing delivery and cross-team collaboration.
  • Mentored engineers, promoting innovation, problem-solving, and technical ownership.
  • Collaborated with cross-functional teams to develop high-quality software products within tight deadlines.
  • Developed detailed documentation for internal use as well as user manuals, ensuring clear understanding of systems functionality across all stakeholders.
  • Designed and executed performance tests to identify potential bottlenecks, making necessary optimizations for smoother user experiences.
  • Streamlined development processes by introducing agile methodologies, resulting in faster project completion times.

Member of Technical Staff

NetApp
08.2007 - 04.2015
  • Led high-availability storage monitoring and backup modernization projects, improving operational resiliency.
  • Mentored team members and promoted Agile practices, accelerating delivery cycles.
  • Contributed hands-on to Core Java and Spring/Hibernate development for enterprise storage solutions.

Software Engineer

HCL Technologies
06.2005 - 08.2007
  • Developed SAN management modules, reducing defects and improving system stability.
  • Delivered enterprise solutions - Java Swing/Core Java development and collaborative design execution.

Accomplishments

  • Drove OS Install PoC: Enabled REST API-based configuration of BMA agents, integrated post-install scripts, and delivered successful demos.
  • Rapid P1 Issue Resolution: Delivered quick turnaround on UCSD customer escalations, earning client recognition for responsiveness.
  • OS Install Feature Leadership: Resolved complex installation issues across SCU, BIOS, and BMC teams, ensuring timely delivery of TP1 milestones.
  • Workflow Monitoring Excellence: Led IIS OS Install monitoring initiative, reducing failure rate to single digits (

Education

MCA -

Bharathiar University

B. Sc. - undefined

Bharathiar University

Certification

Sun Certified Java Professional | Cisco Networking Academy Program

Timeline

Engineering Manager

Cisco
07.2021 - Current

Technical Leader

Cisco
04.2015 - 07.2021

Member of Technical Staff

NetApp
08.2007 - 04.2015

Software Engineer

HCL Technologies
06.2005 - 08.2007

B. Sc. - undefined

Bharathiar University

MCA -

Bharathiar University

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