Micro services, SAAS and AWS
SHANMUGANATHAN S
Engineering Leader
Bengaluru,KA
Summary
Accomplished Engineering Leader with 20+ years of demonstrated growth in enterprise software innovation, cloud-native product development, and SaaS solutions. Progressed from technical leader to Engineering Manager, leading global cross-functional teams and delivering technical excellence and strategic leadership. Proven ability to translate complex requirements into actionable solutions, driving measurable business impact, operational efficiency, and fostering high-performing teams. Seasoned Engineering Manager adept at seamlessly integrating project technical aspects and making information relatable to non-technical personnel. Experienced leader and project manager with 20-year history in field. Clear communicator, decision maker and problem solver.
Overview
20
20
years of professional experience
2
2
Certificate
Skills
Executive Leadership
Cloud & SaaS Transformation
Cross-Functional Leader
Software
Kubernetes, Docker
REST API
Microsoft Copilot
My SQL, Mongo
Java, Spring, Hibernate
Kafka
Golang
Work History
Engineering Manager
Cisco
07.2021 - Current
- Elevated to lead enterprise SaaS engineering, overseeing global teams, operational excellence, product quality, and handling escalations and customer cases
- Directed enterprise SaaS workflow automation, improving engineering efficiency and operational KPIs across 10+ engineers.
- Led cross-functional teams, aligning product fixes and enhancements with strategic business priorities.
- Mentored senior engineers, fostering leadership capabilities and technical excellence.
- Oversaw coding, debugging, and quality assurance initiatives, ensuring robust and scalable solutions.
- Managed escalations and resolved complex customer issues, improving customer satisfaction and retention.
- Enhanced overall team productivity with continuous training and mentoring of junior engineers.
- Improved engineering processes by streamlining workflows and implementing efficient project management techniques.
- Identified areas of improvement in existing systems, providing recommendations that resulted in significant cost savings over time.
- Implemented quality control measures to reduce errors, resulting in increased customer satisfaction and repeat business.
Technical Leader
Cisco
04.2015 - 07.2021
- Advanced to lead cloud transformation and automation programs, driving scalable, enterprise-class OS deployment solutions
- Drove cloud-based OS automation and deployment strategies, scaling enterprise operations globally.
- Guided teams through roadmap execution, multi-OS support, and microservices adoption.
- Practiced Agile/Scrum as Scrum Master, optimizing delivery and cross-team collaboration.
- Mentored engineers, promoting innovation, problem-solving, and technical ownership.
- Collaborated with cross-functional teams to develop high-quality software products within tight deadlines.
- Developed detailed documentation for internal use as well as user manuals, ensuring clear understanding of systems functionality across all stakeholders.
- Designed and executed performance tests to identify potential bottlenecks, making necessary optimizations for smoother user experiences.
- Streamlined development processes by introducing agile methodologies, resulting in faster project completion times.
Member of Technical Staff
NetApp
08.2007 - 04.2015
- Led high-availability storage monitoring and backup modernization projects, improving operational resiliency.
- Mentored team members and promoted Agile practices, accelerating delivery cycles.
- Contributed hands-on to Core Java and Spring/Hibernate development for enterprise storage solutions.
Software Engineer
HCL Technologies
06.2005 - 08.2007
- Developed SAN management modules, reducing defects and improving system stability.
- Delivered enterprise solutions - Java Swing/Core Java development and collaborative design execution.
Accomplishments
- Drove OS Install PoC: Enabled REST API-based configuration of BMA agents, integrated post-install scripts, and delivered successful demos.
- Rapid P1 Issue Resolution: Delivered quick turnaround on UCSD customer escalations, earning client recognition for responsiveness.
- OS Install Feature Leadership: Resolved complex installation issues across SCU, BIOS, and BMC teams, ensuring timely delivery of TP1 milestones.
- Workflow Monitoring Excellence: Led IIS OS Install monitoring initiative, reducing failure rate to single digits (
Education
MCA -
Bharathiar University
B. Sc. - undefined
Bharathiar University
Certification
Sun Certified Java Professional | Cisco Networking Academy Program
Timeline
Engineering Manager
Cisco
07.2021 - Current
Technical Leader
Cisco
04.2015 - 07.2021
Member of Technical Staff
NetApp
08.2007 - 04.2015
Software Engineer
HCL Technologies
06.2005 - 08.2007
B. Sc. - undefined
Bharathiar University
MCA -
Bharathiar University