Ssonam Zangpa Thami

• Lead a team to deliver outstanding dining experiences, ensuring high levels of guest satisfaction and service efficiency.
• Championed quality control for all food and beverage service, ensuring adherence to health, safety, and hygiene standards.
• Mentored junior staff on service standards and guest relations, fostering a culture of excellence within the team.

• Dedicated and results-oriented Senior Guest Services Associate with 4+ years of experience delivering exceptional service in high-end hospitality environments.
• Proven leader with a track record of training and mentoring teams, streamlining desk operations, and achieving a 98% guest satisfaction rating by resolving complex issues with diplomacy and speed.

Demonstrated technical proficiency with POS (Point of Sale) systems to process transactions accurately and efficiently.

• Maintained physical stamina and adherence to strict food hygiene protocols in a high-paced service environment.