Sanmeet Singh Sahni

CORE RESPONSIBILITIES – LEARNING

• Implemented the LMS to promote self-learning in the remote working culture.
• Designed and implemented the Competency Framework
• Evaluate organizational learning goals, and skill/competency gaps and plan interventions accordingly
• Designed & executed psychometric assessments with the help of our in-house Psychologist.
• Evaluate training requirements for each division, consulting with department managers.
• Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs.
• Deliver different skill/competency development Programs.
• Training evaluation using the Kirk Patrick Model
  Ownership of the Internal & External FAQ portals on Guru & ZOHO respectively.
• Managing a team of 2 instructional designers
• Designed & executed the Online Induction Module for all new hires moving away from the convention PPT & Individual Led induction program saving 24 Man hours a month for the HR team resulting in an efficiency improvement of 12%. The direct impact is payroll processing time is reduced by 5 working days.
• Designed, Developed & Deployed the NHT Module for Sales & Support in Coordination with the Quality Team, which helped in reducing the TAT for QA training by 2 days.
  

CORE RESPONSIB99ILITIES – QUALITY

• Reengineered the quality process by automating most of the reports and removing the redundant task
• Improved the Process quality for Sales from 27.76% to 77.34% in 9 Months
• Improved the Process quality for Support from 27.76% to 77.34% in 9 Months
• Helped all departments formulate KRA & KPIs
  Designed the Balanced Score Card for all departments
  Currently in the process of reengineering the Quality Process to follow the 6 Sigma Methodology
  

CORE RESPONSIBILITIES - RECRUITMENT

• Responsible for end-to-end recruitment of both Tech & Non-Tech
• Upskilling the TA team on Competency-Based Recruitment
• Reduce hiring timeline by 40%
• Automate the recruitment process via ZOHO ATS

IMPLEMENTATIONS

1) SeekLMS

2) GURU Knowledge Management System

3) ZOHO People Suite (Recruit, People, Payroll)

Have worked with various organizations like Truebil.com, Infosys, LnT Infotech,eClerx, Deutsche Bank and more to train their employees across various skills and competencies like

• Design Thinking
• Team Work & diversity
• Leadership
• Operations Management
• Performance Coaching & Feedback
• Managing Multiple Stakeholders

Have also worked with various colleges like Ecole Lavasa, Somaiya, BRCM, Shivalik and more to help prepare their students with relevant skills for their journey into the corporate world like

• Time Management
• Collaboration
• Team Work & Diversity

I have trained over 3000 college Students & 1500 corporate employees so far.

• Designed and delivered web-based, self-directed learning materials.
• Established and maintained quality control standards.
• Worked with vendors to customize courseware to accommodate business needs.
• Analyzed and evaluated training effectiveness and program outcomes.
• Developed new and improved training programs to fit underserved areas.
• Developed job-specific competencies and performance standards.

• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced operational risks while organizing data to forecast performance trends.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Collaborated with other departments to establish productive and timely completion of projects.

• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Devised processes to boost long-term business success and increase profit levels.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reduced operational risks while organizing data to forecast performance trends.

• Developed strong communication and organizational skills through working on group projects.
• Proven ability to learn quickly and adapt to new situations.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Skilled at working independently and collaboratively in a team environment.
• Gained strong leadership skills by managing projects from start to finish.

• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Reported issues to higher management with great detail.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Increased profit by streamlining operations.
• Analyzed and reported on key performance metrics to senior management.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Developed and implemented strategies to maximize customer satisfaction.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Developed strategy to increase sales and drive profits.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Launched quality assurance practices for each phase of development
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

• Part of InSite Connectivity team trained at Milwaukee, WI for InSite Connectivity Support across all Modality of Medical equipment i.e. CT Scanner, MRI Machine etc.
• MagMon Support
• FE Assist Program.
• InSite Entitlement
• IP Address Administration (Automation also done by me)

Created the GEMS Product module & led the GEMS Razzmatazz quiz across all locations in India VIA V-Con