Samita Satyanarayan Singh
Order to Cash Operations Senior Analyst
Navi Mumbai
Summary
Results-driven professional with 9 years of experience in Order to Cash (O2C) operations. Expertise in billing, Credit Control, Accounts & Finance, and claims management, internal and external auditing, and account finalization. Proven track record in process optimization, project transitions, and driving continuous improvement. Strong leadership, communication, and problem-solving skills, committed to delivering operational excellence and contributing to organizational success.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Order to Cash Operations Senior Analyst
Accenture
04.2021 - Current
- Lead a team of 8 associates, managing end-to-end O2C billing for 12 countries, ensuring timely and accurate billing for international clients
- Conducted Knowledge Transfer (KT) sessions with global teams to facilitate seamless O2C process transitions across regions
- Developed and documented SOPs, enhancing operational efficiency by 100%
- Implemented DTP creation to optimize data exchange, eliminating data errors and manual interventions
- Created and maintained Matrix Reports for senior management, providing insights on key performance metrics and trends
- Coordinated with cross-functional teams to resolve billing issues, ensuring high customer satisfaction
- Trained new hires and mentored junior team members, fostering a collaborative and high-performance culture
- Collaborated with sales, finance, and customer service to resolve billing discrepancies, cutting resolution time by 100%
- Managed invoice generation via ERP systems, ensuring accurate product/service details, pricing, and taxes
- Worked with the collections team to follow up on overdue invoices, reducing DSO by [70]% over [12] months
Credit Control Executive
Element Group
07.2018 - 09.2020
- Reviewing the credit limits of customer quarterly, basis payment history, primary/secondary sales/potential of customer etc
- Blocking of customer codes for billing for instances of overdue/cheques bounce/default in payments etc
- To collect maximum payment from customers in order to keep outstanding and DSO under control
- Handling over 1000 customers which included International as well as Domestic clients
- Follow up with customer through calls/mails/visits for the payment and keeping record of output generated through such calls/mails/Visits
- Follow up for C‑ forms, TDS certificates, GST certificate SEZ certificates and statement of account for reconciliation
- Resolving customer queries with respect to non‑receipt of invoices by them and other related matters
- Coordinating with debt collection/sales/operation team for getting money from customer
- Preparing daily MIS of collection received
- Reconciliation of debtor's account on regular basis
- Circulating Customer Ageing Report & follow up for payments
- Making payment of vendors, refund payment and taxation payment – GST/TDS/PF
Credit Control Executive
Intertek India PVT LTD
12.2016 - 07.2018
- To collect maximum payment from customers in order to keep outstanding and DSO under control
- Handled above 600 clients including international and domestic clients
- Following up with customer through calls/mails for the payment and keeping record of output generated through such calls/mails/Visits
- Maintaining cheques and Petty cash payments records of customers
- Updating Receipts on Daily basis & coordinate for its accounting in system with Global Shared Service
- Bank, Debtors and TDS reconciliation, Credit note/ debit note creation
- To look after Pricing & Discounts of customers
- Validations of invoices, petty cash vouchers and other documents
- Circulating Reports of SEZ customers Fire and Non‑fire customers month end
- Circulating ageing wise bad debts provisions and bed debts data to sales and other supporting team
- Circulating GST tax reports, 26AS TDS reports Vs sales reports and customer data
- Supporting in internal and external audit
Accounts Executive
Greencart Ventures PVT LTD
04.2014 - 07.2015
- Releasing payment of vendors, Taxation payments, salary payable etc
- Accounting of credit/Debit notes in System
- Verification of claims documents related to various schemes for assign customers based on company scheme policies
- To look after Reconciliation of scattered & Key trade Customers
- Circulating of Cheque banking plan for RTL customer and collection plan for Key and Licensing Accounts
- To circulate ledgers to trade customers on quarterly or monthly basis
- Reconciliation of Bank, Vendor and Debtors weekly basis
- Accounting of Petty cash, payments to vendors and taxation payments (ESIC, PT etc)
- Reports, Audit and Month Close Activities
- Circulating bucket wise Ageing report on monthly basis for Review
- Customer wise spend Vs Sales report to Management
- Schemes/Liquidation report monthly basis
- Support in providing supporting to vouching/Samples check done for both internal and external Audit
Education
Master in Management Studies -
GNVS Institute of Management (Khalsa College)
06.2015 - 06.2017
Bachelor of Commerce - undefined
V.E.S. College of Arts, Science & Commerce
06.2011 - 06.2013
Advance Accounts Banking -
CA – Institute of Computer Accounts
Mumbai 10.2013 - 12.2013
Skills
- Order to Cash (O2C) Operations
- Billing & Invoicing Process Management
- Knowledge Transfer (KT) for International Projects
- SOP and Documentation Creation
- Matrix Reports & Analytics
- Team Leadership & People Management
- Client & Stakeholder Communication
- Project Management & Continuous Improvement
- ERP Systems (SAP, Oracle,Tally ERP 9, etc)
- Problem Solving & Conflict Resolution
- Cross-functional Team Coordination
Accomplishments
- Accenture Inc, ITC Above & Beyond Client Award, Yearly (2024)
- Accenture Inc, Star of Business Award - H2 - FY24, Q1 - FY24,
- Accenture Inc, Encore A Team Award, Q2, FY23
- Element Group, Local Excellence Award for Employee of the month, 01/01/19
- Greencart Venture Private Limited, Outstanding Performance Award, Yearly (2015)
Q4 - FY23, Q1 - FY22
Timeline
Order to Cash Operations Senior Analyst
Accenture
04.2021 - Current
Credit Control Executive
Element Group
07.2018 - 09.2020
Credit Control Executive
Intertek India PVT LTD
12.2016 - 07.2018
Master in Management Studies -
GNVS Institute of Management (Khalsa College)
06.2015 - 06.2017
Accounts Executive
Greencart Ventures PVT LTD
04.2014 - 07.2015
Advance Accounts Banking -
CA – Institute of Computer Accounts
10.2013 - 12.2013
Bachelor of Commerce - undefined
V.E.S. College of Arts, Science & Commerce
06.2011 - 06.2013
Similar Profiles
Uttara MerupulaUttara Merupula
Team Leader at AccentureTeam Leader at Accenture
Anchitha K RAnchitha K R
Senior Software Engineer at AccentureSenior Software Engineer at Accenture
PHANI TEJA NALLAMOTHUPHANI TEJA NALLAMOTHU
Senior Manager, Technology Architecture at AccentureSenior Manager, Technology Architecture at Accenture