Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rasheed Bankole

Camby

Summary

Passionate and dedicated IT technician with over six years of hands-on experience in system upgrades, hardware monitoring, and optimizing performance. I'm a perceptive professional with knowledge in system repairs and the installation of network components. I'm well-versed in computer security protocols, including the implementation of firewalls, VPNs, and anti-malware solutions. I'm a diligent employee with expertise in upgrading networks, software, and hardware. Now seeking a new opportunity focused on troubleshooting and issue resolution in dynamic IT environments.

I'm also currently expanding my expertise as an aspiring cybersecurity professional, with a growing interest in protecting digital infrastructures, and mitigating security threats.

Overview

7
7
years of professional experience

Work History

Support Technician

Caterpillar
Lafayette
04.2025 - Current
  • I provided technical support to over 3,000 end users via phone, email, on-site, and remote users.
  • I install, configure, and maintain both hardware, software, and networking device issues.
  • I implement system security and data assurance software.
  • I generate inventory reports detailing assets such as hardware, software licenses, and peripherals.
  • I resolve escalated customer complaints in a timely manner.
  • I update software versions with patches and new installations to close security loopholes and protect users.
  • I document repair processes and helped streamline procedures for future technical support actions.
  • I'm also a Certified internal Dell technician for Caterpillar.

Imaging Specialist

Alom Technologies Corp.
Indianapolis
02.2024 - 02.2025
  • Maintain precise records of all imaging operations.
  • Offer technical support and troubleshooting assistance for imaging systems.
  • Develop quality control procedures to ensure the accuracy of imaged devices. -Monitor system performance metrics to identify potential issues with the imaging process.
  • Test new hardware before deployment to ensure optimal performance.
  • Perform works on newly imaged and reworks on previously imaged devices using Python scripting.
  • Work closely with the shipping, Fulfillment and Account departments to meet organizational needs

IT Support Specialist

Radial Inc
Avon
12.2023 - 02.2024
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Resolved hardware issues including replacing parts as necessary.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Tracked service requests through a ticketing system such as Service Now.
  • Knowledge with WMS Inventory Management
  • TCP/IP
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Provided technical support to users via telephone or remote access.
  • Setting up New Computers, Printers and Adding them on the Network
  • Tracked service requests through a ticketing system such as Service Now.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.

IT Support Specialist

Vodacom South Africa
01.2020 - 09.2023
  • Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
  • Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
  • Provided technical support for local area networks, wide area networks and Internet connections.
  • Installed and supported hardware and software for desktops, servers, and printers.
  • Uploaded, configured, and managed antivirus detection software and email applications.
  • Supported various operating systems and server technologies.
  • Provided troubleshooting and testing to support network.

IT Support Specialist

FNB Bank South Africa
01.2019 - 12.2019
  • Provided technical support to clients via phone, email, and remote access.
  • Configured workstations, networks, servers and printers for end users.
  • Installed software applications as requested by customers.
  • Diagnosed system malfunctions and provided troubleshooting assistance.
  • Performed regular maintenance checks on computer hardware components.
  • Monitored system performance to ensure optimal operations.
  • Responded promptly to service requests from staff members.
  • Coordinated with vendors for repairs or replacement of defective equipment.
  • Installed and supported desktop software titles and add-ons.
  • Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.

Education

Bachelor of Science - Computer Science

Fountain University, Osogbo
Osun State

Skills

  • Network Repairs and Maintenance
  • Computer Systems Installation
  • Data Backups
  • Technical Support
  • Network Security Management
  • Troubleshooting and Diagnosis
  • Technical Troubleshooting
  • Software Management
  • Virus Protection
  • User Support
  • Network Administration
  • System Updates
  • Active Directory
  • TCP/IP Networking
  • DHCP
  • VPN
  • ServiceNow Ticketing
  • WMS Inventory
  • Cisco AnyConnect VPN
  • MySQL Workbench
  • Pivot
  • Power BI
  • Microsoft Excel
  • Tableau
  • System
  • Cyber security protocols

Timeline

Support Technician

Caterpillar
04.2025 - Current

Imaging Specialist

Alom Technologies Corp.
02.2024 - 02.2025

IT Support Specialist

Radial Inc
12.2023 - 02.2024

IT Support Specialist

Vodacom South Africa
01.2020 - 09.2023

IT Support Specialist

FNB Bank South Africa
01.2019 - 12.2019

Bachelor of Science - Computer Science

Fountain University, Osogbo

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Rasheed Bankole