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Associate Principal Engineer

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Experienced Manager for Customer Operations / Back Office environment; with 9-year experience in Order to Cash process. My experiences range from quality assurance, knowledge transfer, process alignment to customer satisfaction. I enjoy working with teams, using data for process improvement and communicate with the customers for problem resolution.

As a highly motivated professional with a background in marketing and operations, I am eager to contribute my skills in managing in-store promotions, social responsibility initiatives, and fundraising activities within a dynamic retail environment. With experience in project coordination, financial tracking, and budget management, I am committed to supporting the execution of effective marketing campaigns, while enhancing operational processes. My proficiency in MS Office tools, particularly Excel, combined with my passion for teamwork and strategic planning, aligns well with the BC Liquor Distribution Branch’s mission to provide excellent service and drive business growth.

Analytical professional prepared for this role with extensive experience in data analysis and interpretation. Known for delivering actionable insights and driving process improvements that align with all necessary administrative functions . Highly collaborative team player with focus on achieving results and adapting to changing needs. Skilled in critical analysis, data visualization, and project management.

Results-oriented Customer Care Specialist leveraging data analysis and CRM expertise to enhance service quality. Improved customer satisfaction and operational efficiency through innovative problem-solving and cross-functional collaboration. Committed to driving business process improvements and building strong client relationships.

S.Sulthan Irfana

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Advisor

Sales Executive

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Bachelor of Science - Mathematics

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