Swathy Suresh
Chennai
Summary
Accomplished Test Lead at Sensiple Software Solutions, adept in Test Management and fostering team growth, significantly reduced defect leakage rates through strategic test optimization. Hands on experience in creating QA test plans and strategy. Extensive expertise in Test Management Tools. Expert in Agile Project Management and IVR testing, consistently delivering high-quality products by leveraging advanced testing methodologies and promoting a culture of continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Test Lead
Sensiple Software Solutions
08.2020 - Current
- Spearheaded training initiatives aimed at enhancing the competency levels of existing test personnel while building a strong pipeline of new talent in support of future growth objectives.
- Conducted regression testing of existing products.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Reviewed project specification documentation to create appropriate testing methodologies.
- Showcased the value of effective testing efforts by consistently delivering high-quality products with minimal post-release issues.
- Optimized test cases to maximize success of manual software testing.
- Trained new test employees on equipment and company guidelines to promote productive and high-quality work.
- Delivered high-quality products on schedule through effective use of automated regression tests, minimizing human error during repetitive tasks.
- Leveraged industry best practices and emerging trends to inform the ongoing refinement of test processes and methodologies.
- Conducted risk assessments for various projects, prioritizing test efforts based on potential impact and resources available.
- Provided reports on milestones, issues and test concerns to project managers for assistance.
- Managed cross-functional teams, providing guidance and supervision to junior testers and ensuring proper adherence to best practices.
- Cultivated a culture of continuous improvement within the team by regularly soliciting feedback from peers and incorporating lessons learned into future work efforts.
- Reduced defect leakage rate by conducting thorough root cause analyses and proactively addressing areas of concern in future release cycles.
- Streamlined testing processes to identify areas in need of improvement.
- Collaborated with product owners to stay current on intended functionality.
- Established regular communication channels between onsite and offshore team members, ensuring seamless coordination despite geographical barriers.
- Guided and Managed the Test resources across various projects on Inbound and outbound IVR Testing under the West/Intrados Corporations.
- Built and managed the team of 10+ QA resources with deliverables that range from the training sessions to setting up the environment and accesses.
Test Engineer
Sensiple Software Solutions
10.2017 - 08.2020
- Created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Collaborated with development teams to identify, reproduce, and resolve software issues promptly.
- Contributed to cross-functional teams, ensuring timely delivery of high-quality products.
- Supported customer issue resolution by replicating reported problems in a controlled environment for further investigation.
- Expertise on Chat-bot Testing and was part of Project Management Activities.
- Developed and executed test plans to validate software functionality against requirements and specifications. Identify, report and track software defects and issues.
- Performed functional, performance and regression testing of software products and projects.
- Created detailed, comprehensive and well-structured test plans and test cases and Estimated, prioritized, planned and coordinated testing activities.
- Hands on expertise on Defect Management Tools.
Education
B.Tech - Information Technology
Jeppiaar SRR Engineering College
Chennai06.2017
Skills
- Test Data Management
- Defect Management Tool
- Manual Functional Testing
- Test strategy development
- Quality Assurance Requirements
- Spanish Call Flow Testing
- IVR and Chat Bot testing
- Team Management Activities
- Product & Project Testing
- Agile Project Management
- Test Management Tools
- SQL and Scripting
- Cross-browser testing
- Quality Assessments
- Web and Mobile Application
- Training and Onboarding
- Waterfall Model
- GCP &AWS
- Test Planning
- Debugging
Certification
ISTQB Certified Software Tester
ISTQB Agile Tester
AWS Cloud practitioner
Spanish A1 certification
Spanish A2.1 Certification
Timeline
Test Lead
Sensiple Software Solutions
08.2020 - Current
Test Engineer
Sensiple Software Solutions
10.2017 - 08.2020
B.Tech - Information Technology
Jeppiaar SRR Engineering College
ISTQB Certified Software Tester
ISTQB Agile Tester
AWS Cloud practitioner
Spanish A1 certification
Spanish A2.1 Certification
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