Stacey Moss
Indianapolis
Summary
Dynamic Sales and Service Associate with a proven track record at the United States Postal Service. Expert in customer relationship management and conflict resolution, consistently enhancing customer satisfaction. Adept at utilizing POS systems and training staff, driving operational efficiency and fostering a collaborative team environment. Committed to delivering exceptional service and achieving sales goals.
Overview
27
27
years of professional experience
Work History
Sales and Service Associate
United States Postal Service, USPS
Indianapolis
09.1998 - 04.2025
- Provided customer service by assisting patrons with postal inquiries and services.
- Processed mail and packages using automated sorting systems efficiently.
- Maintained accurate records of transactions and inventory for postal supplies.
- Assisted in training new staff on operational procedures and customer service standards.
- Collaborated with team members to ensure timely delivery of services to customers.
- Resolved customer complaints by listening carefully and offering effective solutions.
- Managed front counter operations, ensuring a welcoming environment for customers.
- Conducted regular checks on equipment to ensure proper functioning during operations.
- Provided exceptional customer service to ensure customer satisfaction.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Completed assigned tasks within established time frames.
- Participated in team meetings to discuss goals and objectives.
- Assisted customers by finding solutions to complaints, concerns and inquiries.
- Maintained store displays to ensure that merchandise was attractively presented.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Greeted customers and assessed their needs.
- Resolved customer complaints in a professional manner.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Assisted with training new associates on processes and procedures.
- Stayed current on promotional activities and sales events.
- Demonstrated product knowledge to customers by providing detailed information about products and services offered.
- Utilized POS system to process orders accurately and efficiently.
- Processed timely and accurate account maintenance updates, keeping all records current, accurate and compliant.
- Answered incoming calls promptly, courteously, and professionally.
- Implemented internal and external audit points to maintain optimal internal control standards.
- Educated customers on how to complete transactions through web-based or in-store options, reducing service load by empowering individuals to manage personal needs.
- Identified leads and generated sales.
- Processed customer account changes with proprietary software.
- Provided detailed information about products and services.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Mentored junior team members and managed employee relationships.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Updated databases with new and modified customer data.
Education
High School Diploma -
Greenwood Community High School
Greenwood, IN05-1989
Skills
- Customer service
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Staff training
- Time management
- Payment processing
- Client relationship building
- Complaint handling
- POS experience
- Customer support
- Patience and tolerance
- Customer service excellence
- Documentation and reporting
- Computer skills
- Service order flow
- Attention to detail
- Records management
- Customer retention
- Multitasking and organization
- Staff education and training
- Handling customer complaints
- Listening skills
- Excellent communication
- Data entry
- Strong work ethic
- Clerical support
References
References available upon request.
Timeline
Sales and Service Associate
United States Postal Service, USPS
09.1998 - 04.2025
High School Diploma -
Greenwood Community High School
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