Stacey Noble
Westport
Summary
Patient Advocate with extensive experience in health education and community engagement at Drugco Health. Proven ability to streamline operations and enhance data management, resulting in improved accessibility and efficiency. Recognized for exceptional relationship management, effectively liaising with agencies to support families with specialty needs and achieving high client satisfaction. Strong analytical problem solver with a commitment to patient rights advocacy and several years of experience in patient support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Advocate
Drugco Health
Roanoke Rapids, NC (Remote)
01.2012 - Current
- Serve as a patient advocate in developing relationships with agencies and organizations to promote public health care.
- Support the Chief Operating Officer with daily operations.
- Diligently present health education and promotional programs, including training workshops, conferences, and school and community presentations to inform populations and generate interest.
- Earned positive feedback on managing special needs.
- Streamlined the accessibility and organization of specialty and hard-to-find products by gathering information and creating an extensively detailed Excel spreadsheet, easily accessible across the specialty team.
- Maintain internal systems to facilitate processes in managing health education programs, including updating databases, mailing lists, and telephone networks allowing for ease in accessing contacts and information.
- Manage the preparation and distribution of health education materials, including reports, bulletins, and visual aids.
- Utilize learned knowledge and experience of public health advocacy actions to enroll families with specialty needs.
- Ensured administrative functions were efficient and accurate in the distribution and filing of documents.
- Supervise staff, providing direction and oversight in implementing health programs and goals.
- Liaise with agencies and organizations in guiding assessments of health education needs and developing and delivering health education programming.
- Cross-collaborate in advocacy efforts for families with rate inherited bleeding disorders, including engagement with Senators and Delegates and assisting with insurance needs for specialty medications.
- Earned 90% positive feedback in maintaining a high-volume client database holding access to care.
Lead Membership Associate
Great Bridge Hickory YMCA
Chesapeake
01.2017 - 01.2020
- Managed operations and opening procedures for two facilities and supervised employees.
- Implemented process improvements and ensured smooth operating procedures and efficiencies were in place, enhancing customer service and member experiences.
- Streamlined an unorganized filing system by updating and organizing company and member information resulting in smooth operating procedures between front and back desks and an increase in memberships.
- Decreased complaints by 90% and increased emergency management time by 75% by efficiently managing opening processes and implementing action plans during and ahead of emergencies.
- Managed administrative functions, including answering calls and resolving issues, updating manuals, managing debt collection, filing paperwork, and organizing membership packets and office areas.
Education
Some College (No Degree) - Health Sciences and Family Living
Trident University International
Cypress, CASkills
- Operations and administration
- Facilities and staff management
- Process improvement
- Customer service excellence
- Relationship management
- Data management
- Time management
- HIPAA compliance
- Microsoft Office proficiency
- VPN support and configuration
- Technical support expertise
- Operating systems knowledge
- Health advocacy
- Community engagement
- Program management
- Health education
- Customer relationship management
- Facilitation skills
- Effective communication
- Team leadership
- Conflict resolution
- Training development
- Patient rights
- Patient advising
- Interdepartmental cooperation
- Decision-making support
- Verbal and written communication
- Care improvement
- Healthcare navigation
- Hospital patient screening
- Medicaid
- Proactive problem-solving
- Relationship building
- Personable nature
- Caseload management
- Resource utilization
- Legal compliance
- Eligibility determination
- Organized nature
- Healthcare systems navigation
- Flexible schedule
- Records maintenance
- Insurance company billing
- Registration management
- Registration and admissions
- Patient check-in
- Intake assessment
- Electronic health records
- Insurance verification
- Privacy regulations knowledge
- Problem-solving
- Customer follow-up
- Post-discharge care coordination
- Patient identity verification
- Referral coordination
- System updating
- Information collection
- Training coordination
- Multitasking and organization
- Phone and email etiquette
- Public health advocacy
Education Certifications Awards
Trident University International, Cypress, CA, Courses Taken in Health Sciences and Family Living, 2011, Assisted deployed family members as Family Ombudsman for 5 years, 1999, Quick thinking, bravery, and remaining calm during an inmate suicide attempt, Mental Health First Aid, CPR
Community Volunteer
- Active Command Ombudsman for two commands
- Assisted elderly individuals with daily activities, including shopping and providing companionship
- Volunteered at a local Primary School, providing support to school administration and students
- Advocacy: National Hemophilia Foundation, Virginia Hemophilia Foundation, and Hemophilia Federation of America
- Served on the Board of Directors: Virginia Hemophilia Foundation
- Pack 901 Cub Scouts and Boy Scouts
- Spokeswoman for women with bleeding disorders
- American Red Cross
- United States Naval Special Warfare Command: served as an advocate and contact for sailors and families
- Hemophilia Federation of America (2013 - Present)
- National Bleeding Disorders Foundation (2010 - Present)
- Hope Hemophilia (2020 - Present)
- Foodbank of South Hampton roads (2018 - 2023)
- Virginia Hemophilia Foundation (2010 - 2023)
- Navy Ombudsman (2010 - 2015)
- Boy Scouts of America (2009 - 2018)
- Red Cross Blood Donation Center (2008 - 2023)
Certification
HIPAA Certified December 2025
Affiliations
Hemophilia Federation of America (2013 - Present)
Timeline
Lead Membership Associate
Great Bridge Hickory YMCA
01.2017 - 01.2020
Patient Advocate
Drugco Health
01.2012 - Current
Some College (No Degree) - Health Sciences and Family Living
Trident University International