Staci Evans
Kokomo
Summary
Dynamic and dependable delivery driver with a clean driving record and exceptional customer service skills, honed at Advance Auto Parts. Proven ability to enhance customer satisfaction through timely deliveries and proactive communication. Adept at using GPS technology and managing logistics to ensure efficient operations while maintaining a positive attitude in fast-paced environments.
Overview
32
32
years of professional experience
Work History
Delivery Driver
Advance Auto Parts
07.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Merchandise Stocker
Frito-Lay
09.2022 - 06.2023
- Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed.
- Facilitated seasonal product transitions, ensuring smooth integration of new items into existing displays per company guidelines.
- Reduced stock discrepancies by diligently documenting incoming shipments and reporting any variances to management.
- Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
- Increased merchandise availability by efficiently organizing stockroom and maintaining inventory levels.
- Improved sales floor appearance through timely replenishment of products and regular maintenance.
- Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
- Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
Sales Associate
Crown Liquors
03.2020 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Shoe Carnival
06.2015 - 07.2017
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Receiving Associate
Lowes Home Centers
11.1993 - 05.2012
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Supported company compliance efforts by adhering to relevant regulations, guidelines, or best practices in all aspects of the receiving process.
- Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Education
No Degree - Human Services
Ivy Tech Community College of Indiana
Kokomo, INSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Safe driving
- Loading and unloading
- Clean driving record
- Safe driving record
- Order picking and processing
- Delivery scheduling
- Forklift operation
- Shipping and packaging
- Documentation and reporting
- Equipment operation
- Load balancing
- Customer interaction
- Load management
- Pallet jack and hand truck operation
- Weather adaptability
Timeline
Delivery Driver
Advance Auto Parts
07.2023 - Current
Merchandise Stocker
Frito-Lay
09.2022 - 06.2023
Sales Associate
Crown Liquors
03.2020 - 09.2023
Sales Associate
Shoe Carnival
06.2015 - 07.2017
Receiving Associate
Lowes Home Centers
11.1993 - 05.2012
No Degree - Human Services
Ivy Tech Community College of Indiana
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