Staci Johnson
Evansville
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Professional store management expert with strong track record in driving sales and operational excellence. Skilled in team leadership, training, and fostering collaborative work environment. Known for adaptability and consistently achieving business goals. Proficient in inventory management, customer service, and strategic planning.
Overview
25
25
years of professional experience
Work History
Store Manager District Trainer
Casey's General Store
02.2016 - 01.2025
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Conducted regular performance evaluations of staff members, providing constructive feedback and coaching for continuous improvement.
- Delivered exceptional customer experiences by fostering a culture of service excellence among team members, leading to increased loyalty and repeat business.
- Developed and executed district-wide training programs for store managers, improving overall management skills within the region.
- Improved employee satisfaction scores through open communication channels such as monthly meetings or suggestion boxes that allowed staff input on policies or procedures.
- Established strong relationships with vendors and suppliers, ensuring optimal pricing negotiations and timely product deliveries.
- Enhanced employee retention rates through motivational leadership and fostering a positive work environment.
- Oversaw all aspects of daily store operations including scheduling, budgeting, payroll processing, and policy enforcement.
- Increased overall store performance by implementing effective sales strategies and exceptional customer service techniques.
- Mentored new store managers within the district, sharing best practices and providing guidance for a smooth transition into their leadership roles.
- Streamlined inventory management processes, resulting in reduced overhead costs and improved stock availability.
- Managed profit margins by carefully analyzing financial reports, identifying areas of opportunity for cost reduction or revenue growth.
- Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
Merchandiser
Michaels Arts And Crafts
08.2015 - 02.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Worked with managers and advertising directors to optimize promotions.
- Conferred with store managers to obtain information about customer needs and preferences.
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Sorted and properly arranged items.
- Unloaded packages with care and placed in proper staging area.
Store Manager
Circle S Food Mart
06.2013 - 04.2015
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Call Center Representative
AT&T Mobility
04.2009 - 11.2012
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Assistant Manager
McDonald's Restaurant
04.2000 - 04.2009
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Education
High School Diploma -
Boonville High School
Boonville, IN05.2003
Skills
- Finance and Accounting Oversight
- Supplier Monitoring
- Department Oversight
- Performance Assessment
- Verbal and Written Communication
- Policy Development and Enforcement
- Sales Tracking
- Customer Service Management
- Employee Motivation
- Staff Scheduling
- Mathematical Calculation and Reasoning
- Decision Making
- Team Leadership
- Recruitment and Hiring
- Store operations
- Operational efficiency
- Coaching and mentoring
- Recruitment and hiring
- Employee retention
- Customer engagement
- Cash management
- Team building
- Coaching
- Staff scheduling
- Store leadership
- Employee training and hiring
- Manager training
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Customer service
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- New hire on-boarding
- Relationship building
- Detail-oriented
Contact
Evansville, IN 47720
Education
Boonville, IN
Timeline
Store Manager District Trainer
Casey's General Store
02.2016 - 01.2025
Merchandiser
Michaels Arts And Crafts
08.2015 - 02.2016
Store Manager
Circle S Food Mart
06.2013 - 04.2015
Call Center Representative
AT&T Mobility
04.2009 - 11.2012
Assistant Manager
McDonald's Restaurant
04.2000 - 04.2009
High School Diploma -
Boonville High School
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