Summary
Overview
Work History
Education
Skills
Painting
Timeline
Generic

Stacy Beam

Brownsburg,IN

Summary

Customer Service Representative who has skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience

Work History

Cashier

Kroger
12.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Domestic Engineer

Stay At Home Mom
08.2013 - 12.2022
  • Was a stay at mom to son and grandson.

Guest Services Associate

Inn At The Villa
04.2013 - 08.2016
  • Booked appointments for the Spa, accepted payments and answered guest questions.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
  • Process various payments
  • Compile and verify daily records, receipts and certificates.
  • Nightly closeouts
  • Implemented and created new ways to keep track of maintenances daily orders/duties.
  • Performed Innkeeping duties
  • Light housekeeping
  • Filing
  • Working multiple computer screens at once.
  • Check voicemails and emails and respond accordingly.
  • Trained new Guest Services Associates on company policies and best practices, fostering a strong team environment focused on delivering exceptional service.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.

Assistant Site Accountant

Travel Centers Of America
06.2010 - 12.2012
  • Collect and count daily deposits from each department.
  • Reconciled general ledgers.
  • Complete journal entries.
  • Process vendor invoices
  • Payroll and personnel duties.
  • Filing

Document Analyst

American Document Management
03.2006 - 05.2007
  • Managed sensitive data securely by following strict confidentiality protocols while handling classified documents.
  • Organized electronic filing systems for secure storage and easy retrieval of essential documents.
  • Scanned and converted paper documents over to computer.
  • Data Entry
  • Copy/fax

Education

General Studies

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Microsoft Office
  • Microsoft Excel
  • Data Entry
  • Time management skills
  • Customer service excellence
  • Organizational abilities
  • Dedicated team player
  • Professionalism and Courtesy

Painting

In my free time I enjoy painting with watercolors.

Timeline

Cashier

Kroger
12.2022 - Current

Domestic Engineer

Stay At Home Mom
08.2013 - 12.2022

Guest Services Associate

Inn At The Villa
04.2013 - 08.2016

Assistant Site Accountant

Travel Centers Of America
06.2010 - 12.2012

Document Analyst

American Document Management
03.2006 - 05.2007

General Studies

Ivy Tech Community College of Indiana

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Stacy Beam