Summary
Overview
Work History
Education
Skills
Certification
Projects
Hobbies and Interests
Languages
Languages
Timeline
Generic

STALIN SELVAMANI

H4, Nightingale Apartment, Vikaspuri, New Delhi

Summary

Dynamic business head with a proven track record in previous experiences, driving revenue increases through strategic planning and leadership. Expert in business development, new office setup, stakeholder management, and fostering cross-functional collaboration to expand client bases and enhance operational efficiency. Recognized for innovative sales strategies and exceptional customer relationship skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Business Head

Transitra Technologies LLP
New Delhi
10.2019 - 04.2025
  • Spearheaded the development and implementation of strategic business plans, resulting in a 15% increase in annual revenue.
  • Led a high-performing sales team to achieve a 20% growth in market share within the first year of tenure.
  • Established key partnerships and alliances, contributing to a 25% expansion of the client base.
  • Introduced a In-house made fleet management software and mobile application for real-time tracking and submission of documents to ease operational difficulties.

Business Head

KTC India Ltd (Formerly KTC India Pvt Ltd)
New Delhi
06.2015 - 10.2019
  • Designing & Implementation of various OD
  • Interventions within the Organization Sharing the analysis reports with the Top Management of the organization
  • Preparing an Early Warning Indicator System, Attrition and Exit Analysis- Monthly & Designing Quarterly reports
  • Designing/ Structuring the Reporting Matrix in Organization Charts
  • Designing career progression/road map, performance management tools for the Organization
  • Driving Employee Engagement Initiatives Creating and executing initiatives which promotes knowledge sharing and transfer in the organization
  • To Identify the opportunities of automating HR processes and partner with other departments for successful functioning of the organization.
  • Independently designing and planning an end-to-end centralized reservation and fleet/transportation management system, in order to reduce manual intervention in services.
  • Developing a knowledge management tree for the standardization of processes across all the verticals of the organization.
  • Responsible for creating a process-based organizational structure, issuing various letters and notices from HR.
  • Monitoring and reviewing the progress of line managers/HODs through regular review meetings.
  • Designing a performance management system, closely monitoring the progress of the employees.
  • Coaching and mentoring employees to be more effective in their approach toward work.
  • Competency mapping and assigning KRAs and allocating KPIs for effective career progression.
  • Implemented innovative marketing strategies to increase brand awareness and drive sales growth.
  • Collaborated with sales team to develop regional sales goals and objectives.
  • Developed and implemented sales strategies to increase category sales volume.
  • Worked with cross-functional teams to achieve goals.

Team Leader- Operations & Trainer

British Council Management Services
10.2013 - 06.2015
  • Support day-to-day operations, including handling escalated customers' queries and complaints.
  • Assist in supervising and managing a team, including conducting regular call monitoring, review, and coaching.
  • Roster, resource management, and work distribution to ensure optimum call center performance to meet SLAs.
  • Involve yourself in strategizing business plans.
  • Maintain the training manual and SOPs.
  • Review work processes, systems, and implement process improvements, system enhancements.
  • Interacting with IELTS examination-aspiring candidates globally.
  • Oversaw training and development programs to enhance team skills and knowledge.

Sr. Customer Care Executive

Telentia Business Solutions
New Delhi
10.2010 - 01.2013
  • Escalation and follow-up of cases requiring further action.
  • Answering calls in a prompt, courteous manner.
  • Work with the support team to ensure service-level requirements are exceeded.
  • Adhere to the latest training and support standards and procedures.
  • Work with customers to ensure that expectations are exceeded.
  • Maintain an average talk time of 9 minutes.
  • Attending conference calls with clients and updating the process about any changes.
  • Providing Floor Support.

Junior Advocate

Shiva & Associates
11.2007 - 08.2010
  • Filing and Drafting Matters in Supreme Court of India
  • Assisting Senior advocates for client briefing
  • Managing initial court proceedings
  • Maintaining daily orders and office report preparing the court files as per their order.

Education

LLB - Law

Agra University
Uttar Pradesh
01.2008

Skills

  • Business Development
  • Management
  • MS Office
  • Management Skills
  • Customer relationship
  • Leadership skills
  • Cross-functional collaboration
  • Customer acquisition
  • Sales Strategy
  • Stakeholder Management

Certification

  • NIIT 6 Months Basic Course
  • Presentation Skills Training, British Council
  • 7 Habits Of Highly Effective People, Franklin Covey

Projects

Designed Central Fleet Management System. 

Hobbies and Interests

  • Traveling
  • Keeping Abreast With News
  • Long Drives

Languages

  • English
  • Hindi
  • Malayalam

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Business Head

Transitra Technologies LLP
10.2019 - 04.2025

Business Head

KTC India Ltd (Formerly KTC India Pvt Ltd)
06.2015 - 10.2019

Team Leader- Operations & Trainer

British Council Management Services
10.2013 - 06.2015

Sr. Customer Care Executive

Telentia Business Solutions
10.2010 - 01.2013

Junior Advocate

Shiva & Associates
11.2007 - 08.2010

LLB - Law

Agra University

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STALIN SELVAMANI