STALIN GABRIEL D’SOUZA
Facility Manager
Mumbai
Summary
Strategic Facility Manager with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 28 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
29
29
years of professional experience
3
3
years of post-secondary education
1
1
Language
3
3
Certificates
Work History
Site Lead
Sodexo India Pvt. Ltd
Mumbai
04.2021 - Current
- Growth Path with Highlights:
- Apr’21 – Apr’22 Data Entry Operator
- Apr’22 – Present Site Lead
- Directed day-to-day site operations, overseeing all aspects of facility management, maintenance, and security. Implemented best practices to optimize processes and ensured a safe and conducive working environment.
- Led a multidisciplinary team, fostering a collaborative and high-performance culture. Provided guidance, mentorship, and training to team members to achieve operational excellence in accordance with the SLA between the clients.
- Acted as the primary point of contact for clients, ensuring seamless communication and understanding of their expectations. Successfully managed client relationships, addressing concerns, and ensuring overall satisfaction.
- Managed site budgets effectively, optimizing resource allocation and cost control measures. Implemented strategies to achieve financial goals while maintaining service quality.
- Expedited invoicing and diligent recovery facilitation for services rendered in strict adherence to contractual agreements, ensuring swift and accurate financial transactions and fostering robust client relationships.
- Ensured compliance with BACI regulations and standards, implementing policies and procedures to mitigate risks and maintain a high level of regulatory adherence. 100% compliance scores achieved PAN Mumbai.
- Implemented emergency response plans, ensuring the safety and well-being of site occupants during critical situations. Effectively managed dills as a Safety Floor Warden, whilst minimizing impact on operations.
- Facilitated a streamlined and comprehensive approach to recruitment, selection, and onboarding processes, contributing to the acquisition of talent and ensuring seamless integration into the organizational framework.
- Instituted continuous improvement initiatives in line with client requirements, regularly assessing processes and workflows to identify areas for enhancement. Implemented changes to drive efficiency and productivity.
- Established key performance indicators (KPIs) along with Key Accounts Manager to measure site performance. Regularly analysed and reported on metrics to stakeholders, demonstrating the impact of operational strategies.
- Fulfilled robust systems aligned with client specifications and approved supplier guidelines, ensuring seamless management of all vendor-related items and fostering efficient procurement processes.
- Facilitated effective communication channels between different departments and levels of the organization. Promoted a culture of transparency and collaboration.
- Implemented training programs for site staff, focusing on skill development, safety protocols, and compliance awareness. Contributed to the professional growth of team members.
- Proactively led, cultivated, and inspired the service team through the implementation of innovative Recognition and Rewards (R&R) programs and engaging staff gatherings like Chai pe Charcha etc... Diligently monitored team dynamics, swiftly addressed and resolved personnel issues, fostering a harmonious and motivated department environment.
Mortgage Underwriter
Teleperformance Pvt. Ltd
Mumbai
09.2019 - 11.2020
Partner
Apical Finserve Ltd
Mumbai
07.2018 - 08.2019
Business Development Manager
Daylyn Engineering Works
Mumbai
01.2014 - 07.2018
Operations Support Manager
Special Operations Consulting
Baghdad
02.2008 - 07.2013
Ship's Administrative Assistant
Tanker Pacific Management (S) Pte Ltd
Singapore
10.2001 - 11.2007
Web Developer
Tenofin Web Solutions
Mumbai
09.2000 - 07.2001
Office Assistant
Simon Bros Pvt. Ltd.
Mumbai
03.1999 - 08.2000
Office Assistant
Milagres Tours & Travels
Mumbai
12.1997 - 03.1999
Office Assistant
New Asian Construction Company
Mumbai
04.1995 - 11.1997
Education
Executive Master’s Program - Business Administration (EMBA)
IIBMS
Mumbai, MH 10.2013 - 10.2014
Post Graduate Diploma (First Year) - Shipping Management
NMIS
Mumbai, MH 03.2006 - 03.2007
Bachelor of Commerce - Accounting & Finance
University of Mumbai
Mumbai, MH 06.1998 - 06.1999
Skills
Inventory procurement
undefinedTimeline
Site Lead
Sodexo India Pvt. Ltd
04.2021 - Current
Mortgage Underwriter
Teleperformance Pvt. Ltd
09.2019 - 11.2020
Partner
Apical Finserve Ltd
07.2018 - 08.2019
Business Development Manager
Daylyn Engineering Works
01.2014 - 07.2018
Executive Master’s Program - Business Administration (EMBA)
IIBMS
10.2013 - 10.2014
Human Resource Course from HR House, Bangalore
03-2011
Operations Support Manager
Special Operations Consulting
02.2008 - 07.2013
Post Graduate Diploma (First Year) - Shipping Management
NMIS
03.2006 - 03.2007
Ship's Administrative Assistant
Tanker Pacific Management (S) Pte Ltd
10.2001 - 11.2007
STCW 95 Course with Merchant Seaman Book from ARI, Delhi
08-2001
Web Developer
Tenofin Web Solutions
09.2000 - 07.2001
Web Developer Course from Wintech Computers, Mumbai
12-1999
Office Assistant
Simon Bros Pvt. Ltd.
03.1999 - 08.2000
Bachelor of Commerce - Accounting & Finance
University of Mumbai
06.1998 - 06.1999
Office Assistant
Milagres Tours & Travels
12.1997 - 03.1999
Office Assistant
New Asian Construction Company
04.1995 - 11.1997
Certification
Human Resource Course from HR House, Bangalore
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