Lalesh Kumar R

Annova is into Healthcare sector where medical record retrieval is the main purpose.

• Call the facility, seek information on Fax number/Email address details, So that the record request to be sent is accurate.
• Achieved 100 % target with 98% quality

• Assign day to day work to team members.

• Monitor the production and quality

• Track monthly targets within stipulated time.

• Guide team members to achieve quality

• Apart from daily assigned work, used to fill the shoes of mentor, trainer.

• Provide reports to manager on probable attrition using EWS.

• Prepare 60 days leave plan by collecting the data from Agents to plan the Shrinkage. Prior Shrinkage was 12% and achieved 9.5 – 11% for the 6 quarters.

• Assist manager on the recruitment plan based on the incoming business and separations.

• Ensure regular meeting with team to discuss about their growth.

• Initiated PIP to achieve quality target and track the improvement week by week

• Demonstrated leadership skills in managing projects from concept to completion.
• Learned and adapted quickly to new technology and software applications.
• Excellent communication skills, both verbal and written.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Applied effective time management techniques to meet tight deadlines.
• Demonstrated strong organizational and time management skills while managing multiple Clients.
• Gained extensive knowledge in data entry, analysis and reporting.
• Responsible for client relationship and account management to provide professional Services in to IT Services domain for different clients within IBM
• Keep track of IBM supply report (bench report) and map with client demands and fulfill the needs within timely manner.
• Managing bench resources at onsite and providing the assignments by mapping the client demands
• Ensure right amount of billing is done by the account to the client.
• As a Team Lead, assigned and monitored the daily activities.
• Keep a tab on target given and achieved by the team
• Keep a close eye on attrition. Keep a tab on Shrinkag
• Interacting with project team. Understanding the project requirement. Interacting with vendors.
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• Initial screening of the profile. Coordinating for interviews and walk-in’s.
• Taking care of on boarding of the resource.
• End to end process management of Hiring a contract resource.
• Responsible for releasing Purchase Order for the selected candidates, this involves raise of Purchase Request through online database, getting approval from the concerned Department Heads and Business Finance.
• Constant interaction with Procurement Teams for timely release of PO, to ensure that the candidate join on time.