Stanley Fernandes

• Insurance Renewals
• Delegated work to staff, setting priorities and goals.
• Monitored and improved efficiency of processes, team performance, and customer service.

• Formulating strategy
• Improving performance
• Business planning Strategic
• Operational Management

As a process head and in charge of a critical position that has a huge impact on operational matters, the customers experience and on bottom line performance as I looked after our client (BFHL) Health Insurance sales/issuance and renewals and also ensuring attrition as the most important aspect of this process as this is a must and can only be controlled by ensuring we are employee centric management team.

• Operational Improvements
• Customer Care
• Upselling
• Hiring and overall operational management governance

Was responsible for NPS scores along with excellent customer service and upselling/upgrading various products as I took care of six different LOB's namely the Credit Card, Retail Banking, Retail Asset, Retentions, Escalations and SOC sales at AXIS Phone Banking Center (PBC) Pocharam, Hyderabad.

• Insurance Sales Planning and Execution
• Training and recruitment activities
• Pre-underwriting and Retention

Working for Life Insurance company managed the PAN India Online Sales Inhouse team and also NRI clients ensuring to achieve the monthly sales targets along with compliance and legal support to get the business till the issuance and also ensuring the 13th month persistency was a major role and the most challenging sales domain.

• Sales and Retention

• Sales and services for various company products in Health Care Industry (USA Process)

• Capital One Credit card sales and services (USA Customer Base)

• Bakery Machinery sales and services across three states namely Karnataka, Goa and Andra Pradesh.