STANLEY JOSEPH
Coimbatore
Summary
To work in an atmosphere which offers me a good opportunity to share my knowledge and skills with others and involver myself for the complete satisfaction of the employers as well as for myself and to achieve distinguished positions in my career by this profession Summary of Qualifications High level of customer service Strong knowledge of service standards and different service types Knowledge of food and beverage preparation techniques
Overview
26
26
years of professional experience
Work History
General Manager
CJ Pallazzio Hotel
12.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
Gokulam Park Sabari OMR
11.2011 - 03.2021
- Hotel Gokulam Park GM for past 10 Years @ Chennai
- Responsibilities Directed and organized the activities of the food & beverage departments
- Maintained and retained the high standards of food and beverage quality, service, and marketing
- Maximized profits by delivering an outstanding customer service
- Planned and directed the functions of administration and planning of food & beverage department
- Enforced and implemented effective controls of food, beverage, and labour costs
- Responsibilities Supported the manager in overseeing the different functions of the food and beverage areas
- Coordinated, supervised, and directed all aspects of the F&B outlets, House Keeping, Front office, Food and beverage and Events
- Assured and obtained the success of all banquet events
- Maintained and obtained profitable operations and high quality products and service levels.and objectives
- Ensure the overall delivery and quality of the unit's offerings to customers
- Engage in key or targeted customer activities
- Oversee key hiring and talent development programs
- Evaluate and decide upon key investments in equipment, infrastructure, and talent
- Communicate strategy and results to the unit's employees
- Report key results to corporate officers
- Engage with corporate officers in broader organizational strategic planning
- Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
- Working with Market Sales to establish property sales strategy, goals, and action plans
- Keeping brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement
- Providing timely real-time feedback to management, and hourly associates on service and operational standards
- Working with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.)
- Developing innovative means for capturing new streams of revenue through property amenities
- Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with cross-functional teams to develop innovative solutions.
F&B Operations Manager
The Muthoot Plaza, Sarovar Group of Hotels
11.2008 - 10.2010
- Provided excellent customer service
- Relayed and prepared food and beverage orders using safe food handling techniques
- Maintained, stocked, and displayed food according to company policy
- Maintained refrigerator temperature logs
- Worked in a fast-paced environment waiting tables and simultaneously tending bar
- Cleaned and sanitized work station and equipment
- Performed opening and closing duties as required
- Demonstrated accuracy in cashiering, cash handling and credit card processing
- Operated and balanced a cash register, stocked shelves, and utilized FPOS
- Responsible for checking and recording register balance at the close of business
- Answered telephone inquiries, referred callers to dietary possibilities
- Restocked Storage areas, replenished items on shelves
- Received inventory, and provided food and beverage supplies
- Hired, trained and scheduled all operational staff
- Cash handled; authorizes credit charges, balanced register, issue receipts, refunds, credits, or change due
Resort Manager
The Ideal Resort Thanjavur
07.2007 - 05.2008
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates
- Overhauled existing technical systems through execution of system upgrade from [System] to [System]
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Restaurant Manager
Hotel Golden Palace
05.2000 - 05.2005
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Organized special events in restaurant, including receptions, promotions and corporate luncheons
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Agreeing and managing budgets
- Planning menus
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Promoting and marketing the business.
05.1998 - 04.2000
Education
D.H.M.C.T - Hotel Management And Catering Technology, Management and Catering Technology, Technology
M.G.R Institute
Of Hotel Management And Catering Technology, Chennai MGR Institute of
Hotel Management and Catering
Chennai, TNHigh School Diploma -
Bachelor of Science - Hotel Management And Catering Technology
MGR Institute Of Hotel Management And Catering TechnologySridevi Garden
Chennai05.2000
Skills
- Good communication skills
- Good interpersonal skills
- The ability to work well as part of a team
- Good leadership skills
- The ability to motivate other members of
- Staff
- The ability to discipline other members of
- The ability to remain calm under pressure
Accomplishments
- VKP HSS - Colachel
- Accomplishments
- Successfully managed property day-to-day operations to achieve optimum performance, profitability, and 100% guest satisfaction
- Coordinated and implemented sales and marketing activities of the property
- Communicated with existing and perspective clients to establish a strong professional relationship
- Additional Information
- Member of Business Network International (BNI) is the world's largest business networking and business referral organization.
References
Mr.Dhamothan (Principal) 9444449656
Mr.Baiju Gupalan:Managing Director of Gokulam Group of Hotels:9381236000
Timeline
General Manager
CJ Pallazzio Hotel
12.2023 - Current
General Manager
Gokulam Park Sabari OMR
11.2011 - 03.2021
F&B Operations Manager
The Muthoot Plaza, Sarovar Group of Hotels
11.2008 - 10.2010
Resort Manager
The Ideal Resort Thanjavur
07.2007 - 05.2008
Restaurant Manager
Hotel Golden Palace
05.2000 - 05.2005
05.1998 - 04.2000
D.H.M.C.T - Hotel Management And Catering Technology, Management and Catering Technology, Technology
M.G.R Institute
Of Hotel Management And Catering Technology, Chennai MGR Institute of
Hotel Management and Catering
High School Diploma -
Bachelor of Science - Hotel Management And Catering Technology
MGR Institute Of Hotel Management And Catering TechnologySridevi Garden
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