Stanley Thomas
Plainfield
Summary
Proven leader with a strong commitment to team collaboration and operational excellence. Expertise in problem-solving and strategic personnel placement to enhance productivity. Focused on maintaining product consistency, employee skill development, and ensuring high levels of customer satisfaction.
Overview
13
13
years of professional experience
Work History
Courier Contractor
New Beginnings Transportation
Indianapolis
04.2019 - 12.2023
- Communicated effectively with dispatch to coordinate delivery schedules.
- Ensured timely pickups and drop-offs by following established routes.
- Handled customer inquiries professionally while providing excellent service.
- Adhered to safety protocols while operating vehicles on public roads.
- Documented pickups and deliveries and submitted reports after shift.
- Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.
- Enforced customer service standards and resolved customer problems to uphold quality service.
General Manager
Verbena Cafe
Prospect
01.2015 - 03.2019
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Managed staff scheduling to optimize coverage during peak service hours.
- Ensured compliance with health and safety regulations within the cafe environment.
- Fostered a positive team culture through effective communication and conflict resolution.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Dennys Restaurant
Jeffersonville
04.2011 - 01.2015
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Ben Davis
Avon, IN03-1998
Skills
- Route optimization
- Delivery documentation
- Vehicle maintenance
- Inventory management
- Compliance adherence
- Customer service management
- Staff scheduling
- Staff management
- Compliance enforcement
- Conflict resolution
- Problem solving
- Team building
- Time management
- Employee training
Timeline
Courier Contractor
New Beginnings Transportation
04.2019 - 12.2023
General Manager
Verbena Cafe
01.2015 - 03.2019
General Manager
Dennys Restaurant
04.2011 - 01.2015
High School Diploma -
Ben Davis