Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
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Stanley Jones INJETI

Stanley Jones INJETI

Hyderabad

Summary

Forward-thinking Operations Specialist bringing 7 years of expertise in Operations management for IT sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in MS Excel, Google Spreadsheets, Python, MS SQL, PowerBi and Lookerstudio.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Team Lead

Accenture
Hyderabad
04.2017 - Current
  • Motivated and trained employees to maximize team productivity.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Analyzed department metrics and performance and reported findings to management.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Customer Service Representative

Sykes Enterprises
Hyderabad
09.2015 - 02.2017
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

B-Tech - Computer Science

ST PETER'S ENGINEERING COLLEGE
Hyderabad
07.2015

Skills

  • Strong team-building skills
  • Proficient in MS Excel, Google Spreadsheets, PowerBI, Lookerstudio to automate monitoring of daily operations
  • Able to effectively assess operational inefficiencies
  • Competent at social, oral, and written communication
  • Exceptionally talented at devising appropriate goals

Accomplishments

  • Used Microsoft Excel to develop automated shrinkage and productivity tracking spreadsheets.
  • Supervised team of 32 team members with low attrition by focusing on team engagement and relationship building.
  • Awarded "Best Team Leader - Operations" in the years 2021, 2022
  • Collaborated with team of 8 in the development of Central Dashboard for the project using Lookerstudio and PowerBI.

Certification


  • Certified Secure Computer User - EC Council, 2017
  • Certified Ethical Hacker - EC Council, 2017

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Operations Team Lead

Accenture
04.2017 - Current

Customer Service Representative

Sykes Enterprises
09.2015 - 02.2017

B-Tech - Computer Science

ST PETER'S ENGINEERING COLLEGE

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Stanley Jones INJETI