Starlee Ulysee
Indianapolis
Summary
Results-driven security professional with expertise in crisis management and incident response. Proven ability to train staff, develop security strategies, and enhance team collaboration. Committed to maintaining a secure environment and ensuring compliance with safety protocols.
Dynamic security leader with extensive experience in supervising teams and managing security operations. Skilled in crisis management and effective communication, with a strong track record of training new staff and developing security protocols that enhance operational efficiency.
Dedicated security shift lead known for strong incident management and crisis resolution skills. Experience in collaborating with law enforcement and training personnel, ensuring a safe environment through proactive security measures.
Overview
9
9
years of professional experience
2021
2021
years of post-secondary education
Work History
Security Shift Lead
GardaWorld Security
Indianapolis
09.2023 - 10.2025
- Supervised security personnel during shifts to ensure compliance with protocols.
- Conducted regular patrols to monitor premises and deter potential security threats.
- Collaborated with law enforcement during incidents for effective incident resolution.
- Trained new security staff on policies, procedures, and emergency response protocols.
- Managed access control systems to ensure authorized entry into secure areas.
- Responded swiftly to alarms and emergencies, assessing situations for necessary actions.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Facilitated communication between team members to enhance operational efficiency.
- Responded to emergency situations in a timely manner.
- Conducted background checks on new hires prior to their start date.
- Participated in security audits to ensure all areas are secure at all times.
- Facilitated the exchange of information between departments concerning safety protocols.
- Coordinated with local law enforcement agencies when necessary.
- Scheduled and coordinated shifts for security staff members.
- Provided support to other departments in resolving security-related matters.
- Assisted in developing and implementing security strategies.
- Provided training for new hires on security procedures.
- Maintained communication with supervisors regarding shift changes or issues arising during shifts.
Security Officer
Allied Universal Security Services
Indianapolis
05.2022 - 01.2023
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to deter and detect signs of criminal activity.
- Responded promptly to emergency situations, providing assistance as needed.
- Prepared detailed incident reports for management review and action.
- Collaborated with local law enforcement during investigations and emergencies.
- Enforced company policies and procedures to maintain a secure environment.
- Assisted in training new security staff on protocols and procedures.
- Utilized surveillance systems to monitor activities across multiple locations.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Front Desk Agent
Gxo
Indianapolis
03.2021 - 07.2022
- Greeted and assisted guests with check-in and check-out processes.
- Managed reservations using hotel management software for optimal efficiency.
- Provided information about local attractions and services to enhance guest experience.
- Coordinated with housekeeping to ensure room readiness and cleanliness standards.
- Processed payments and maintained accurate records of transactions daily.
- Handled guest inquiries and resolved issues promptly to maintain satisfaction levels.
- Trained new front desk staff on procedures and customer service best practices.
- Collaborated with team members to streamline operations and improve service quality.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Verified accuracy of room rates and other charges during check-in process.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Kept accurate records of guest transactions.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Ensured that all safety regulations were followed according to company standards.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Monitored security cameras in lobby area as needed.
- Assisted with luggage handling for incoming guests.
Lead Security Officer
Securitas Security Services USA
Indianapolis
06.2018 - 04.2021
- Supervised daily security operations and ensured compliance with safety protocols.
- Conducted regular patrols to monitor premises and identify potential security threats.
- Trained and mentored junior security staff on procedures and emergency response.
- Managed incident reports and documented security breaches for investigation purposes.
- Collaborated with local law enforcement during investigations and emergency situations.
- Implemented access control measures to restrict unauthorized entry into facilities.
- Evaluated and improved security processes to enhance overall safety standards.
- Communicated effectively with clients regarding security concerns and operational updates.
- Inspected doors, windows, locks, alarms, and lighting systems on a regular basis for proper functioning.
- Maintained up-to-date records of security logbook entries and reports.
- Verified identification credentials of employees, customers, and visitors before allowing access to premises.
- Evaluated existing physical security measures against potential threats to determine areas needing improvement.
- Developed policies related to safety and security operations.
- Implemented new technologies such as biometric scanners and facial recognition software into current security systems.
- Supervised team members during shift changes and ensured proper coverage at all times.
- Ensured compliance with security protocols and procedures.
- Conducted regular patrols of premises to ensure safety of staff and visitors.
- Investigated complaints from staff regarding harassment or misconduct within the workplace.
- Provided training to new security personnel on operational procedures.
Security Guard
Kent Services
Miami
02.2017 - 10.2018
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify and address potential security risks.
- Managed access control by verifying credentials of individuals entering the facility.
- Assisted in training new security personnel on policies and procedures.
- Responded swiftly to alarms and incidents, ensuring proper protocols were followed.
- Prepared detailed reports on daily activities, incidents, and observations for management.
- Collaborated with law enforcement during emergencies or suspicious activities.
- Maintained surveillance equipment to ensure functionality and reliability at all times.
- Conducted daily security patrols of assigned areas.
Education
Ph.D. - Nursing Administration
Fortis College
Indianapolis, IN 08.2023 - 11.2025
North Miami Senior High School
Miami, FLSkills
- Nursing leadership
- Healthcare management
- Policy development
- Conflict resolution
- Team collaboration
- Surveillance systems
- First aid and CPR
- Crisis management
- Threat assessment
- Alarm systems
- Access control
- Incident management
- Customer service
- Patrol operations
- Security training
- Security management
- Physical security
- Contraband identification
- [Language] fluency
- Visitor management
- English fluency
- Physical fitness
- Building patrol
- Mobile patrols
- Staff management
- Verbal and written communication
Languages
English
Full Professional
Creole
Full Professional
French
Professional
Spanish
Limited
Timeline
Security Shift Lead
GardaWorld Security
09.2023 - 10.2025
Ph.D. - Nursing Administration
Fortis College
08.2023 - 11.2025
Security Officer
Allied Universal Security Services
05.2022 - 01.2023
Front Desk Agent
Gxo
03.2021 - 07.2022
Lead Security Officer
Securitas Security Services USA
06.2018 - 04.2021
Security Guard
Kent Services
02.2017 - 10.2018
North Miami Senior High School