Stavan Dimothe

• Making Travel Arrangements for Corporate Client through email

• Offering lower and discounted fare to clients

• Issue the ticket with Corporate discount to make savings.

• Getting VC on discounted tickets and do savings for company

• Follow up with an Airline for Client’s Reservation.

• Taking care of client’s requirement including Flight, Hotel and Car Reservation

• Invoicing of each and every PNR

• Additional task needs to be done as per client’s requirement.

• Working on Internal tool of company and GDS (Sabre)

• Making Travel Arrangements for Corporate Client.

• Issue the ticket with Corporate discount.

• Follow up with an Airline for Client’s Reservation.

• Need to take follow up with Hotel and Car vendor for Reservation

• Invoicing of each and every PNR

• Additional task needs to be done as per client’s requirement.

• Working on GDS (Sabre , Worldspan and Apollo)

I got promoted as a Team Lead Operations in October, 2022, I have shared my responsibilities below

• Create an inspiring team environment with an open communication culture

• Set clear team goals

• Delegate tasks and set deadlines

• Oversee day-to-day operation

• Monitor team performance and report on metrics

• Motivate team members

• Discover training needs and provide coaching

• Listen to team members’ feedback and resolve any issues or conflicts

• Recognize high performance and reward accomplishments

• Encourage creativity and risk-taking

• Suggest and organize team building activities Handled airline ticketing and reservation procedures, assisted passengers with re-bookings, provided special services, and ensured customer satisfaction.

• Exercised thorough understanding of airline ticketing and reservation procedures.

• Weighed baggage and collected any excess weight charges.

• Assisted passengers when they required a re-booking of itineraries.

• Provided special services, like courtesy chair or bag carts, as required.

• Willingness and ability to shoulder any relevant job responsibility.

• Profound knowledge of the integral airline processes and procedures.

• Proven ability to handle all the airline ticketing and reservation procedures.

• Commendable proficiency in operating relevant Microsoft Office tools and web-based applications.

• Proven efficiency in handling stressful situations and complicated airline practices.

• Capability to work for longer durations with equal efficiency.

• Exemplary written, oral communication skills along with GDS system usage.

• Commitment towards prompt and courteous customer service and utmost customer satisfaction. Responded to customer queries, handled complaints, made outbound calls to resolve issues, and provided personalized customer service..

• Respond to customer queries through emails.
• Maintain and generate reports as required.
• Complaint handling (Staff Error, Wrong information given, Lost and Found baggage, Baggage Damage, Medical case, Stretcher , Oxygen, Expectant mother, UMNR traveller.
• Any complaint regarding inflight services, reservations.
• Make outbound calls to customers to solve their complaints.
• Send an investigation email to the concerned team to solve the complaint.
• Keep oneself updated with the new products and services offered.
• Provide personalized customer service at the highest level.