STEEPHEN L
KYC Operations ( Services And Transacting)
Bangalore
Summary
Associate Manager / Team Leader with 8+ years of experience in KYC, AML, and Retail Banking Operations at Standard Chartered. Expertise in client onboarding, CKYCA compliance, risk & audit governance, and BCP execution. Proven ability to lead teams, handle high-volume operations, and improve productivity using data-driven tools like Prohance.
Overview
1
1
Language
12
12
years of professional experience
2
2
Certificates
Work History
Team Leader Manager
Standard Chartered
01.2022 - Current
- Managing end-to-end KYC onboarding lifecycle with ~150 cases/day
- Leading a team of 10–12 members ensuring SLA & quality adherence
- Implemented 1FA & 2FA authentication across branch, call center & email channels
- Ensuring compliance with CKYCA and regulatory frameworks
- Handled Risk & Audit reviews with zero major findings
- Owned BCP operations for Bangalore ensuring 100% service continuity
- Prepared Monthly Business Review (MBR) decks for leadership
- Improved productivity by 25% using Prohance WFM metrics
- Reduced onboarding errors by 30% via process improvements
- Reviewed DOI and process documentation for governance compliance
Senior Officer
Standard Chartered
01.2019 - 01.2022
- Handled non-financial KYC activities (account closure, amendments, CDD)
- Performed reconciliation and MIS reporting
- Supported onboarding and ensured SLA compliance
Officer
Standard Chartered
01.2015 - 01.2018
- Loan processing and credit compliance as per policy
- Handled payroll and card transaction processing
- Maintained high accuracy and productivity levels
Skills
KYC / AML Compliance
Client Onboarding (1FA / 2FA)
CKYCA Regulations
Risk & Audit Review
Business Continuity Planning (BCP)
Prohance WFM Metrics
MBR Reporting
DOI Handling
Process Improvement
Team Leadership
Accomplishments
- Received Trustworthy Icon Award for error-free performance
- Improved operational efficiency by 25%
- Maintained zero critical audit observations
- Successfully executed BCP with no downtime
Education
Bachelor of Business Management (BBM) - undefined
Bangalore University
Certification
CKYCA Certified
Languages
English Tamil kannada
Upper intermediate (B2)
Interests
Sports and Music