Human Psychology
Steev Kundukulangara
System Analyst
Dubai,Dubai
Summary
System Analyst with 7 years of experience across diverse industries. Expertise in analysis and testing of business requirements to drive deployment of applications, business processes and system solutions. Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Drives business effectiveness through making recommendations based on data findings. CAR
Overview
7
7
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
SYSTEM ANALYST
Westernlotto
VICTORIA ISLAND, Lagos
01.2018 - Current
- Improved Gaming system by adding new features and infrastructure.
- Build Dashboards to generate meaningful Insights from sales Data and reduced company loss by 5%
- Developed Python reports which saved around 20 hours per week
- Developed Risk analysis program to generate high playing numbers to leverage on competitors during high winnings
- Evaluated and adopted new technologies to address changing industry needs.
- Applied knowledge of data modeling to note trends and draw conclusions and increased overall Profit of company by 20%.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Coached and Trained 10 Full time employees on gaming system and 2 interns on creating meaningful reports for Executive management for key business decision making
TECHNICAL SUPPORT ENGINEER
DUSANE INFOTECH
MUMBAI
01.2016 - 01.2018
- Uploaded new software, rolled out updates and applied patches to betting and lottery servers upon release to thwart and threats from penetrating networks
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across different time zones
- Developed Professional tech support team to resolve backed and POS related issues
- Prioritized roadmap in order to achieve product goals and metrics
- Co-ordinate with stake holders and making appropriate recommendations on software to enhance customer satisfaction
- Proactively analyze and resolve threats, bugs related to user interface experience on gaming portal, products and backend reports
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
TECHNICAL SUPPORT ENGINEER
WIPRO TECHNOLOGIES
MUMBAI
01.2015 - 01.2016
- Maintain utmost discretion when dealing with sensitive topics
- Maintaining strict SLAs and providing solutions in strict timeline
- Trained 2 administrative assistants during period of company expansion to ensure attention to detail and adherence to company policy
- Served as primary point of contact for support relating to owned solutions and products
- Performed root cause analysis of reported issues to decisively discern and enact corrections
Education
Bachelor of Science - Information Technology
University of Mumbai
Mumbai 06.2011 - 06.2014
St. Francis Assisi Junior College
Mumbai 06.2009 - 06.2011
Secondary School Certificate -
Krist Raj High School
Palghar 06.2002 - 06.2009
Skills
Product development
Excel
Python
Sql
MS Office
Wordpress
Zoho
Power Bi
Jira
Websites
Certification
Oracle SQL Expert
Interests
Data Visualization
Crime Movies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SYSTEM ANALYST
Westernlotto
01.2018 - Current
Oracle SQL Expert
10-2016
TECHNICAL SUPPORT ENGINEER
DUSANE INFOTECH
01.2016 - 01.2018
TECHNICAL SUPPORT ENGINEER
WIPRO TECHNOLOGIES
01.2015 - 01.2016
Bachelor of Science - Information Technology
University of Mumbai
06.2011 - 06.2014
St. Francis Assisi Junior College
06.2009 - 06.2011
Secondary School Certificate -
Krist Raj High School
06.2002 - 06.2009