Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Steevan Nicholas

Senior Operations Manager
Steevan Nicholas

Summary

Operations Manager offering 5+ years background overseeing operations and new supply in Logistics and Transportation Industry. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
years of professional experience
19
years of post-secondary education
4
Languages

Work History

Everest Fleet Pvt Ltd
Hyderabad

Senior Operations Manager
10.2021 - Current

Job overview

  • Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Allocated resources to planned programs according to business objectives.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Launched two cities and scaled the operations to 15 Cr per annum.
  • Collaborated with clients like Uber, Zomato & Blinkit and scaled the new supply projects according to the client requirements.
  • Managing a team of two Asst Managers and 40 associates.
  • Setting up the team KRA/KPI's

Uber India Systems Pvt Ltd
Bangalore

Program Lead
05.2021 - 11.2021

Job overview

  • Managed a team of 5 key account managers.
  • Scaled Uber Connect by interacting with riders and creating awareness on ridesharing.
  • Acted as SPOC for Top rated Driver Partner and also the Driver Unions for Bangalore.
  • Managed Uber Driver Ambassador Program.

Delhivery Logistics Pvt Ltd
Goa

Service Account Manager (Associate)
10.2020 - 06.2021

Job overview

  • End to end responsibility for onboarding and managing the key account and ensuring business growth from the new accounts.
  • Developing a solid and trusting relationship between key clients and organization.
  • Understanding client's requirements and plan for business growth and monthly potential of the clients.
  • To maintain the churn of the clients below 20% and to reactivate the churned clients.
  • To ensure in monthly volume and revenue growth in the cohort.
  • To ensure close follow ups and monitoring with the operations for maintain required service levels.
  • Maintaining close coordination with all internal departments for faster resolution of client queries and complaints.

Uber India Systems Pvt Ltd
Bangalore

Key Accounts Manager, Fleet Operations
08.2018 - 10.2020

Job overview

  • New Supply - Scaled Up Fleets & Drivers to Increase Supply
  • Fleet Acquisition - Small & Large Fleet Partners
  • Launched Uber Rentals in Bangalore and worked closely with stakeholders such as Zoom Cars and Drivezy.
  • Launched and Scaled up Uber XS(Qute) - Launch & Expansion in collaboration with Bajaj
  • CNG Marketing - Promote Sustainable Product for Fleet Business
  • Fleet-Match - Help sourcing Drivers for Fleet Partners via Digital and Rural Marketing
  • Managed Account for Large Fleet Partners

ARETE EVENT PLANNERS & IT SOLUTIONS
Hubli

Event Coordinator
11.2017 - 07.2018

Job overview

  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Performed event coordination for larger parties and gatherings.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Inspected event facilities to confirm conformance to customer requirements.

PADMAJA ENGINEERING WORKS
Dharwad

Trainee Engineer
06.2016 - 09.2017

Job overview

  • Visually examined materials, structures and components for signs of corrosion, metal fatigue and cracks.
  • Conducted liquid penetrant tests to locate surface cracks by coating objects with fluorescent dyes, cleaning excess penetrants and applying developers.
  • Document non-destructive testing methods, processes and results.

Education

HSK Polytechnic
Bellary

Diploma in Metallurgy from Metallurgical Engineering
04.2013 - 04.2016

University Overview

St Michaels High School
Hubli,Karnataka

High School Diploma
05.2000 - 04.2016

University Overview

Skills

Data analysis

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Software

Freshdesk

Microsoft Excel

Google Sheets

Timeline

Senior Operations Manager
Everest Fleet Pvt Ltd
10.2021 - Current
Program Lead
Uber India Systems Pvt Ltd
05.2021 - 11.2021
Service Account Manager (Associate)
Delhivery Logistics Pvt Ltd
10.2020 - 06.2021
Key Accounts Manager, Fleet Operations
Uber India Systems Pvt Ltd
08.2018 - 10.2020
Event Coordinator
ARETE EVENT PLANNERS & IT SOLUTIONS
11.2017 - 07.2018
Trainee Engineer
PADMAJA ENGINEERING WORKS
06.2016 - 09.2017
HSK Polytechnic
Diploma in Metallurgy from Metallurgical Engineering
04.2013 - 04.2016
St Michaels High School
High School Diploma
05.2000 - 04.2016

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Steevan NicholasSenior Operations Manager