Stefanie Forbes
Huntertown
Summary
Dynamic professional with expertise in program management and employee training. Proven ability to enhance team collaboration and resolve conflicts effectively, ensuring optimal service delivery in community mental health settings.
Overview
36
36
years of professional experience
Work History
Shelter Operation Supervisor/Behavior Technician
Zepf Center
Toledo
01.2024 - 03.2025
- Managed daily operations of community mental health programs, ensuring effective service delivery.
- Coordinated logistics for client services
- and support initiatives.
- Trained new staff on center policies and operational best practices.
- Supervised workflow of employees to enhance productivity and uphold quality standards.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
- Facilitated psychoeducation group meetings with youth clients.
- Completed certification in crisis prevention to enhance support skills.
PCA
Cornerstone Hospital
Webster
10.2012 - 11.2021
- Supported patients in daily living activities and personal hygiene to promote comfort and independence.
- Recorded patient care tasks in medical records to ensure continuity and accuracy of care.
- Collaborated with healthcare team to enhance patient comfort and well-being.
- Notified supervisors of changes in client status or behavior to facilitate timely interventions.
Telemetry Monitor Technician
Q-staff
Houston
07.2007 - 11.2018
- Monitored patient vital signs using telemetry equipment, enabling timely interventions.
- Maintained documentation of patient telemetry readings and alerts, supporting effective clinical decision-making.
- Monitored cardiac rhythms, analyzed data, and reported findings to medical staff.
- Utilized computer applications such as electronic health records systems for documenting patient information.
- Communicated effectively with healthcare team regarding patient status updates.
- Managed multiple patients with varying acuity and severity, ensuring optimal care delivery.
Certified Nursing Assistant
Gulf Healthcare Center
Texas City
01.2004 - 11.2016
- Assisted patients with daily living activities and personal care to enhance comfort and well-being.
- Monitored vital signs, promptly reporting changes to nursing staff to ensure timely interventions.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Communicated effectively with patients and family members about care plans to foster understanding and engagement in treatment.
- Collaborated with healthcare professionals to ensure quality care delivery.
Front End Cashier
Walmart
Galveston
05.1989 - 01.1993
- Processed customer transactions accurately at point-of-sale systems, ensuring a smooth checkout experience.
- Welcomed customers with a friendly attitude, providing assistance to enhance their shopping experience.
- Assisted customers with product inquiries and guided them through store navigation to enhance shopping experience.
- Maintained cleanliness and organization of checkout areas.
Education
Associate of Arts - Liberal Arts
Houston Community College
Houston, TX05-2024
Skills
- Emergency response
- Program management
- Budget management
- Employee training
- Conflict mediation
- Team collaboration
- Data documentation
Timeline
Shelter Operation Supervisor/Behavior Technician
Zepf Center
01.2024 - 03.2025
PCA
Cornerstone Hospital
10.2012 - 11.2021
Telemetry Monitor Technician
Q-staff
07.2007 - 11.2018
Certified Nursing Assistant
Gulf Healthcare Center
01.2004 - 11.2016
Front End Cashier
Walmart
05.1989 - 01.1993
Associate of Arts - Liberal Arts
Houston Community College