STEFANIE WOOD
Carmel
Summary
Highly motivated and results-oriented Programming & Events Specialist with experience in community engagement and event coordination. Skilled in leveraging expertise to drive outreach and enhance brand visibility for Peace Water Winery and other organizations. Experienced with social media marketing and committed to building strong partnerships and fostering meaningful community relationships.
Customer service professional with proven expertise in resolving issues and enhancing client satisfaction. Strong focus on team collaboration, flexibility with changing needs, and delivering results that drive business success. Adept at communication, problem-solving, and building positive relationships with customers. Reliable and adaptable, ensuring seamless operations and high-quality service.
Overview
2026
2026
years of professional experience
Work History
Customer Specialist & Cashier
Family Leisure
01.2024 - Current
- Provide exceptional customer support phone, email and in person communication
- Process transactions, returns, exchanges and payments using the point-of-sale system
- Assist customers with product inquiries, pricing, availability and warranty information
- Coordinate with sales and warehouse teams for product pickups, deliveries and service appointments.
- Provide prompt resolution of customer concerns ensuring satisfaction and repeat business.
Programming & Events Specialist
Peace Water Winery
01.2018 - 01.2024
- Manages events and community outreach initiatives
- Develops partnerships with local organizations
- Coordinates fundraising events to increase revenue and awareness
- Strategizes social media platforms to increase engagement
- Facilitates private events for community members
Medical Claims Analyst
Seven Corners
2008 - 2011
- Reviewed and analyzed medical claims for accuracy and compliance with industry regulations.
- Collaborated with healthcare providers to resolve discrepancies in claim submissions.
- Processed complex claims using advanced claims management software, ensuring timely adjudication.
- Trained and mentored junior examiners on best practices in claims evaluation and processing.
- Conducted audits on processed claims to ensure adherence to internal policies and standards.
- Provided exceptional customer service, addressing concerns from policyholders and answering inquiries related to their claims status.
Medical Claims Analyst
Principal Financial Group Inc
2006 - 2008
- Analyzed medical claims to ensure compliance with industry regulations and internal policies.
- Reviewed and adjudicated complex claims, identifying errors and recommending corrective actions.
- Collaborated with healthcare providers to resolve discrepancies in claim submissions.
- Trained new analysts on best practices for claims processing and dispute resolution.
- Managed high-volume caseloads for optimal productivity while maintaining strict attention to detail.
Education
Bachelor of Science - Communication
Indiana State University
Terre Haute, IN01.2002
Skills
- Indiana Server’s License
- ServSafe Certified
- Events Planning
- Communication
- Community Engagement
- Social Media Management
- Customer Service
- Server Training
- Complaint handling
- Customer service
- Problem-solving
Timeline
Customer Specialist & Cashier
Family Leisure
01.2024 - Current
Programming & Events Specialist
Peace Water Winery
01.2018 - 01.2024
Medical Claims Analyst
Seven Corners
2008 - 2011
Medical Claims Analyst
Principal Financial Group Inc
2006 - 2008
Bachelor of Science - Communication
Indiana State University