Summary
Overview
Work History
Education
Skills
Social Profile
Awards
Timeline
Steffi D'souza

Steffi D'souza

Business Manager
Mahim

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Business Manager

Worldex India Exhibitions
Mumbai City
07.2023 - Current


  • Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Established and cultivated solid business relationships with new or existing customers.

Sr. Sales & Marketing Manager

Jewel villas & Developers
Mumbai City
06.2022 - 06.2023


  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Created and expanded sales presentations to new and existing customers increasing net sales revenue by 48% in sales.
  • Implemented, executed and strategically expanded business channel partnerships and program initiatives.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Facilitated business by implementing practical networking techniques.
  • Organized promotional events and interacted with community to increase sales volume.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
  • Enhanced online presence through a focused digital marketing strategy including SEO, SEM, social media, and email campaigns.
  • Spearheaded collaborations with industry influencers to expand brand reach and generate buzz around new product launches.
  • Negotiated contracts with external partners for optimal pricing structures that benefited both parties involved.
  • Increased brand visibility by implementing strategic marketing campaigns and targeted advertising.

Wealth Manager

Rarcoa Collectibles
  • Expertly managed client portfolios to maximize returns and maintain risk tolerances
  • Coordinated and participated in group presentations on financial services to attract new clients
  • Informed clients about tax benefits, government rebates, or other financial benefits to save clients money
  • Recruited new clients through proactive marketing initiatives and word-of-mouth referrals
  • Strengthened client relationships by conducting routine portfolio reviews to measure plan success.

Showroom Manager / Sr. BDM

Rak Ceramics
Mumbai City
01.2018 - 03.2020


  • Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
  • Increased showroom sales by implementing effective visual merchandising strategies and product displays.
  • Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
  • Converted leads into loyal customers by offering personalized recommendations tailored to individual needs and preferences.
  • Maintained accurate financial records for all transactions within the showroom, ensuring timely invoicing and payment collections from clients.
  • Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
  • Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for the showroom.
  • Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
  • Coordinated special events and promotions to showcase new products and drive sales growth.
  • Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
  • Generated personal sales to meet or exceed established sales goals.
  • Liaised with marketing team to identify and develop sales and promotional events.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Property Consultant

The First Group
Mumbai City
06.2016 - 12.2017
  • Advising clients in making informed property purchase decisions
  • Contacting clients by making cold calls, giving presentations, and sending promotional emails
  • Analyzing latest property market trends
  • Built a solid network of industry professionals, resulting in valuable business partnerships and referrals.
  • Expanded client base by participating in networking events, seminars, trade shows, and other industry-related activities that provided exposure to potential customers.
  • Delivered informative presentations to clients, presenting market trends and investment opportunities.
  • Negotiated favorable contract terms for clients through strong communication and negotiation skills.

Communications Manager

EncycloMedia Networks Pvt. Ltd.
Mumbai City
05.2013 - 02.2016


  • Customer care/Customer service
  • Gained experience for Company start-up
  • Recipient of 3 years Loyalty Award
  • Active involvement in the Internal Audit.
  • Meet & manage creative briefs received from clients
  • Coordinate delivery of artworks to clients
  • Build online presence for the executed campaigns and manage social media

Education

BA - undefined

Swaran Education Council

HSC - undefined

Sophia College

SSC - undefined

Canossa Convent High School

Skills

    Business Growth

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Social Profile

linkedin.com/in/steffinatalya-dsouzaa1a71263

Awards

Femina Style Diva 2013

3 year Loyalty Award

Timeline

Business Manager - Worldex India Exhibitions
07.2023 - Current
Sr. Sales & Marketing Manager - Jewel villas & Developers
06.2022 - 06.2023
Showroom Manager / Sr. BDM - Rak Ceramics
01.2018 - 03.2020
Property Consultant - The First Group
06.2016 - 12.2017
Communications Manager - EncycloMedia Networks Pvt. Ltd.
05.2013 - 02.2016
Wealth Manager - Rarcoa Collectibles
Swaran Education Council - BA,
Sophia College - HSC,
Canossa Convent High School - SSC,
Steffi D'souzaBusiness Manager