Steffi D'souza
Business Manager
Mahim
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Business Manager
Worldex India Exhibitions
Mumbai City
07.2023 - Current
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Established and cultivated solid business relationships with new or existing customers.
Sr. Sales & Marketing Manager
Jewel villas & Developers
Mumbai City
06.2022 - 06.2023
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 48% in sales.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Facilitated business by implementing practical networking techniques.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Enhanced online presence through a focused digital marketing strategy including SEO, SEM, social media, and email campaigns.
- Spearheaded collaborations with industry influencers to expand brand reach and generate buzz around new product launches.
- Negotiated contracts with external partners for optimal pricing structures that benefited both parties involved.
- Increased brand visibility by implementing strategic marketing campaigns and targeted advertising.
Wealth Manager
Rarcoa Collectibles
- Expertly managed client portfolios to maximize returns and maintain risk tolerances
- Coordinated and participated in group presentations on financial services to attract new clients
- Informed clients about tax benefits, government rebates, or other financial benefits to save clients money
- Recruited new clients through proactive marketing initiatives and word-of-mouth referrals
- Strengthened client relationships by conducting routine portfolio reviews to measure plan success.
Showroom Manager / Sr. BDM
Rak Ceramics
Mumbai City
01.2018 - 03.2020
- Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
- Converted leads into loyal customers by offering personalized recommendations tailored to individual needs and preferences.
- Maintained accurate financial records for all transactions within the showroom, ensuring timely invoicing and payment collections from clients.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for the showroom.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
- Coordinated special events and promotions to showcase new products and drive sales growth.
- Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
- Generated personal sales to meet or exceed established sales goals.
- Liaised with marketing team to identify and develop sales and promotional events.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Property Consultant
The First Group
Mumbai City
06.2016 - 12.2017
- Advising clients in making informed property purchase decisions
- Contacting clients by making cold calls, giving presentations, and sending promotional emails
- Analyzing latest property market trends
- Built a solid network of industry professionals, resulting in valuable business partnerships and referrals.
- Expanded client base by participating in networking events, seminars, trade shows, and other industry-related activities that provided exposure to potential customers.
- Delivered informative presentations to clients, presenting market trends and investment opportunities.
- Negotiated favorable contract terms for clients through strong communication and negotiation skills.
Communications Manager
EncycloMedia Networks Pvt. Ltd.
Mumbai City
05.2013 - 02.2016
- Customer care/Customer service
- Gained experience for Company start-up
- Recipient of 3 years Loyalty Award
- Active involvement in the Internal Audit.
- Meet & manage creative briefs received from clients
- Coordinate delivery of artworks to clients
- Build online presence for the executed campaigns and manage social media
Education
BA - undefined
HSC - undefined
SSC - undefined
Skills
Business Growth
Social Profile
linkedin.com/in/steffinatalya-dsouzaa1a71263
Awards
Femina Style Diva 2013
3 year Loyalty Award
Timeline
Business Manager - Worldex India Exhibitions
07.2023 - Current
Sr. Sales & Marketing Manager - Jewel villas & Developers
06.2022 - 06.2023
Showroom Manager / Sr. BDM - Rak Ceramics
01.2018 - 03.2020
Property Consultant - The First Group
06.2016 - 12.2017
Communications Manager - EncycloMedia Networks Pvt. Ltd.
05.2013 - 02.2016
Wealth Manager - Rarcoa Collectibles
Swaran Education Council - BA,
Sophia College - HSC,
Canossa Convent High School - SSC,
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