Steffi D'souza
Business Manager
Mahim
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Business Manager
Worldex India Exhibitions
Mumbai City
07.2023 - Current
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Established and cultivated solid business relationships with new or existing customers.
Sr. Sales & Marketing Manager
Jewel villas & Developers
Mumbai City
06.2022 - 06.2023
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 48% in sales.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Facilitated business by implementing practical networking techniques.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Enhanced online presence through a focused digital marketing strategy including SEO, SEM, social media, and email campaigns.
- Spearheaded collaborations with industry influencers to expand brand reach and generate buzz around new product launches.
- Negotiated contracts with external partners for optimal pricing structures that benefited both parties involved.
- Increased brand visibility by implementing strategic marketing campaigns and targeted advertising.
Wealth Manager
Rarcoa Collectibles
- Expertly managed client portfolios to maximize returns and maintain risk tolerances
- Coordinated and participated in group presentations on financial services to attract new clients
- Informed clients about tax benefits, government rebates, or other financial benefits to save clients money
- Recruited new clients through proactive marketing initiatives and word-of-mouth referrals
- Strengthened client relationships by conducting routine portfolio reviews to measure plan success.
Showroom Manager / Sr. BDM
Rak Ceramics
Mumbai City
01.2018 - 03.2020
- Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
- Converted leads into loyal customers by offering personalized recommendations tailored to individual needs and preferences.
- Maintained accurate financial records for all transactions within the showroom, ensuring timely invoicing and payment collections from clients.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for the showroom.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
- Coordinated special events and promotions to showcase new products and drive sales growth.
- Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
- Generated personal sales to meet or exceed established sales goals.
- Liaised with marketing team to identify and develop sales and promotional events.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Property Consultant
The First Group
Mumbai City
06.2016 - 12.2017
- Advising clients in making informed property purchase decisions
- Contacting clients by making cold calls, giving presentations, and sending promotional emails
- Analyzing latest property market trends
- Built a solid network of industry professionals, resulting in valuable business partnerships and referrals.
- Expanded client base by participating in networking events, seminars, trade shows, and other industry-related activities that provided exposure to potential customers.
- Delivered informative presentations to clients, presenting market trends and investment opportunities.
- Negotiated favorable contract terms for clients through strong communication and negotiation skills.
Communications Manager
EncycloMedia Networks Pvt. Ltd.
Mumbai City
05.2013 - 02.2016
- Customer care/Customer service
- Gained experience for Company start-up
- Recipient of 3 years Loyalty Award
- Active involvement in the Internal Audit.
- Meet & manage creative briefs received from clients
- Coordinate delivery of artworks to clients
- Build online presence for the executed campaigns and manage social media
Education
BA - undefined
HSC - undefined
SSC - undefined
Skills
Business Growth
Project Management
Campaign coordination
Marketing Communications
Time Management
Reliability
Adaptability and Flexibility
Account Management
Multitasking
Team Collaboration
Analytical Thinking
Public relations
Event Planning
Organizational Skills
Problem-Solving
Solution selling
New Business Development
Strategic account development
Relationship Building
Verbal and written communication
Social Media Savvy
Consultative Sales
Direct Sales
Sales Presentations
Persuasive Negotiations
Market intelligence
Business development and planning
Positive and upbeat
Resolution-oriented
Promotional sales events
Extensive personal network
Customer Service
Lead Identification and Generation
Social Profile
linkedin.com/in/steffinatalya-dsouzaa1a71263
Awards
Femina Style Diva 2013
3 year Loyalty Award
Timeline
Business Manager - Worldex India Exhibitions
07.2023 - Current
Sr. Sales & Marketing Manager - Jewel villas & Developers
06.2022 - 06.2023
Showroom Manager / Sr. BDM - Rak Ceramics
01.2018 - 03.2020
Property Consultant - The First Group
06.2016 - 12.2017
Communications Manager - EncycloMedia Networks Pvt. Ltd.
05.2013 - 02.2016
Wealth Manager - Rarcoa Collectibles
Swaran Education Council - BA,
Sophia College - HSC,
Canossa Convent High School - SSC,