Steffi Rose Joseph
Business Consultant
Bangalore
Summary
Astute, insightful and forward-thinking Business Consultant with strategic and tactical planning abilities. Skilled in driving engagement and operational improvements through well-coordinated tactical plans and proven relationship-building abilities. Enterprising and hardworking with excellent follow-through. Proven expertise in streamlining processes and strengthening teams to meet challenging business objectives.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Business Consultant
Hexaware Technologies
Bangalore
07.2021 - Current
- Develop marketing artifacts, draft RFP responses for Hexaware Customer Experience Transformation (CXT)
- Prepare and present in-depth analysis on competitors, market trends & potential solution offerings as a growth engine to the leadership team
- Deeper understanding of digital business transformation and marketing technology ecosystem - digital marketing platforms, e-commerce platforms and digital marketing services
Management Trainee
Hexaware Technologies
Bangalore
10.2020 - 10.2021
- Lead regular business reviews to communicate progress against agreed success plans, address and mitigate risks and present innovation solutions
- Partner with the Transition Team to drive success through initial onboarding, adoption and find value added to the customer
- Documented, streamlined, and improved transition processes to create transition playbook
- Prepared checklists for tools implementation (ELK & ITSM) by researching, analyzing, and collaborating with stakeholders
- Ensured Customer delight by planning and implementing Service Improvement Plan to improve CSAT levels
- Tracked KPIs and adopted measures to improve SLAs
- Ensured skill enhancement for project team identifying skill gaps, facilitating training sessions, and monitoring improvement
Content Marketing Intern
Reliance Jio Creative Labs
Remote
07.2020 - 08.2020
- As content creator, strategized and created branded digital content for social media websites along with generating leads .
Digital Marketing Consultant (Academic Project)
Corridor Seven Coffee Roasters
Nagpur
10.2019 - 11.2019
- Worked with founder and B2B team to understand business to develop marketing and sales plans
- Audited and benchmarked existing marketing tools, websites and promotional activities with competitors
- Analyzed Google Analytics Reports and Shopify for insights and made actionable recommendations
- Developed Digital Marketing strategies for B2C and developed GTM approach for both B2B and B2C
Strategy Consultant (Academic Project)
Arabian Automobiles, AW Rostamani (UAE)
Dubai
06.2019 - 06.2019
- Worked alongside leadership team to benchmark AWR way of strategy against BSC 4th gen &OKR
- Recommended improvements in execution of organizational and operational BSC practiced at AWR
- Conducted economic analysis for strategy planning and kick off for the Financial Year 2020
Digital Transformation Strategist (Summer Intern)
V-Guard Industries (FMCD) - e-commerce & Digital Initiatives
Cochin
04.2019 - 05.2019
- Developed customer personas and mapped customer journey to design digital journey of customer
- Identified moments of truth, digital opportunities to deliver consistent omni-channel experiences
- Analyzed Google Analytics Custom Reports for data-based insights and made actionable recommendations
- Studied UI/ UX trends and looked for creative ideas and inspiration in parallel analogous worlds
- Conceptualized new website architecture, navigation and landing pages that simplifies customer journey
- Crafted Wireframes & Prototypes of landing pages as a descriptive artefact of logical & interaction design
- Identified essential elements, devised shortlisting criteria, & analyzed feasibility of select CMSs and DXPs
Business Analyst (Academic Project)
Sahyadri Farms
Nasik
12.2018 - 01.2019
- Conducted research to understand demand-supply problem of onions & to devise pricing strategy
- Developed forecasting model for forecasting trend of prices and demand using MS-Excel
- Analyzed Sahyadri Retail data for demand & buying patterns in Sahyadri-FMCG products
Middleware Analyst
Infosys Limited
Bangalore
10.2014 - 04.2018
- Worked as Middleware Analyst & handled web-infrastructure for leading European automobile company
- Interfaced directly with client on regular basis and carried out extensive requirement analysis
- Analyzed recurring issues, engaged in discussions with users and team to identify potential solutions
- Experienced in configuration, maintenance and support of IBM and Oracle middleware technologies
- Assisted teams in performance tuning of their application by analyzing heap and thread dumps
- Mentored new team members via broad-gauged knowledge transitions for their seam lesson-boarding
- Suggested automation ideas and collaborated with scripting team to improve efficiency
- Maintained application database, optimized SQL queries for leading Belgium telecom company
Education
MBA - Marketing And Strategy
Indian Institute of Management
Nagpur 04.2018 - 03.2020
Bachelor of Technology - Electronics And Communications Engineering
LBS College of Engineering
Kasargod 03.2010 - 08.2014
Certification
Azure Cloud Certification
Timeline
Azure Cloud Certification
01-2022
Business Consultant
Hexaware Technologies
07.2021 - Current
ITIL v4 Foundation
07-2021
‘SQL Essential Learning’ and ‘Becoming a Product Manager’ courses by LinkedIn Learning
12-2020
Management Trainee
Hexaware Technologies
10.2020 - 10.2021
Content Marketing Intern
Reliance Jio Creative Labs
07.2020 - 08.2020
‘Introduction to Psychology’ authorized by Yale University offered through Coursera
06-2020
Successfully completed ‘Google Analytics Individual Qualification’ (GAIQ) certification
05-2020
Fundamentals of Digital Marketing’ certification by Google Digital Unlocked
01-2020
Digital Marketing Consultant (Academic Project)
Corridor Seven Coffee Roasters
10.2019 - 11.2019
Strategy Consultant (Academic Project)
Arabian Automobiles, AW Rostamani (UAE)
06.2019 - 06.2019
Digital Transformation Strategist (Summer Intern)
V-Guard Industries (FMCD) - e-commerce & Digital Initiatives
04.2019 - 05.2019
Business Analyst (Academic Project)
Sahyadri Farms
12.2018 - 01.2019
MBA - Marketing And Strategy
Indian Institute of Management
04.2018 - 03.2020
Middleware Analyst
Infosys Limited
10.2014 - 04.2018
Bachelor of Technology - Electronics And Communications Engineering
LBS College of Engineering
03.2010 - 08.2014
Similar Profiles
PARITOSH VERMAPARITOSH VERMA
Technical Analyst at Hexaware TechnologiesTechnical Analyst at Hexaware Technologies
Padmakar DamarajuPadmakar Damaraju
Vertical CTO/VP of Engineering at Hexaware TechnologiesVertical CTO/VP of Engineering at Hexaware Technologies
AMIT SINGH DUNGRIYALAMIT SINGH DUNGRIYAL
Software Engineer at Hexaware TechnologiesSoftware Engineer at Hexaware Technologies
SHAIK ALEEM PASHASHAIK ALEEM PASHA
ServiceNow Developer at Hexaware TechnologiesServiceNow Developer at Hexaware Technologies
Muskan JainMuskan Jain
Associate – Bid Management at Subex Ltd.Associate – Bid Management at Subex Ltd.