Steffy Sheppard
Human Resource
Pune,MH
Summary
To work in a challenging and fast paced environment where I may get an opportunity to contribute in the progress of the organization and get a sense of achievement, fulfilling all commitments coming in my way.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Learning Coordinator
bp
05.2024 - Current
- Coordinated and organized training sessions, workshops, and learning events for employees, ensuring smooth logistics and scheduling.
- Managed and tracked training attendance, ensuring that employees completed required courses within specified timeframes.
- Provided on-demand support to learners, answering questions, and assisting with any issues related to course content or learning management systems (LMS).
- Acted as the main point of contact for all learning and development-related inquiries within the organization.
- Collaborated with HR, management, and leadership teams to align learning initiatives with organizational objectives and priorities.
- Handled ad hoc requests and tasks to support cross-functional teams and ensure smooth daily operations.
- Responded to time-sensitive ad hoc requests, delivering accurate and timely solutions.
- Collaborated with HR and department leads to streamline onboarding and development programs through automated workflows in Salesforce and Cornerstone.
- Built a strong understanding of HR policies and partnered with business teams to ensure effective implementation, adherence, and compliance.
- Introduced a new tracking system for training room bookings, improving coordination across workstreams.
- Streamlined onboarding or training processes, reducing time-to-productivity for new joiners.
HR Internship
Thermax Ltd
06.2022 - 08.2023
- Worked as a full-time intern, supporting various projects by assisting in project coordination, administrative tasks, and stakeholder communication. Contributed to the seamless execution of deliverables and gained hands-on experience in event coordination, data management and client interactions.
- LMS Administration and Maintenance.
- Focus on tasks such as user account creation, setting up courses, managing enrollment, and troubleshooting issues.
- Training employees or new hires on how to use the LMS effectively, ensuring smooth adoption.
- Coordinated with the stakeholders for the training needs.
- Supported HRBPs by preparing and analyzing MIS reports and data to derive actionable insights for improving station scorecards.
- Developed and managed an annual training program calendar for the organization, ensuring alignment with business goals, employee development needs, and departmental objectives.
- Collaborated with HR Business Partners (HRBPs) to build engagement and strengthen connections with the workforce.
- Ensure proper on-boarding of associates at station by coaching the Team leaders and Learning ambassadors of the stations.
Quality Analyst
Wipro
10.2018 - 12.2020
- Contributed to business setup by leading the pilot process, ensuring effective implementation of process workflows and resolutions.
- Developed Detailed Resolution Steps (DRS) for meter bill cases, providing a comprehensive guide for employees to follow in resolving complex issues.
- Spearheaded call calibration sessions with the onshore team to align on best practices, discuss challenges, and improve overall communication and process understanding.
- Collaborated with stakeholders to identify and resolve diverse meter bill case scenarios, ensuring consistent, accurate, and timely solutions.
- Designed and implemented monthly process knowledge assessments, fostering continuous learning and improving employee performance.
- Enhanced the quality audit sheet, optimizing its efficiency for better tracking and process quality improvement.
- Utilized enterprise applications like SAP, ISU, Siebel, CRM, and Refx to effectively navigate and manage meter bill cases, ensuring smooth resolution processes.
- Leveraged SAP and ISU for managing customer data, billing, and technical aspects of meter readings.
- Used Siebel and CRM for managing customer interactions and case tracking, enhancing customer service and support processes.
Customer Executive - Operations
QConnect
07.2017 - 05.2018
- The client was Cleartrip, where I worked as an agent between the customer and the airline.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Used tools such as Genesis, Salesforce, and CRM.
Education
MBA - Human Resource - Business Analyst
University of Pune
08.2021
Skills
Communication and Presentation
Timeline
Learning Coordinator
bp
05.2024 - Current
HR Internship
Thermax Ltd
06.2022 - 08.2023
Quality Analyst
Wipro
10.2018 - 12.2020
Customer Executive - Operations
QConnect
07.2017 - 05.2018
MBA - Human Resource - Business Analyst
University of Pune
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