Summary
Overview
Work History
Education
Skills
Timeline
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Steffy Sheppard

Steffy Sheppard

Human Resource
Pune,MH

Summary

To work in a challenging and fast paced environment where I may get an opportunity to contribute in the progress of the organization and get a sense of achievement, fulfilling all commitments coming in my way.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Learning Coordinator

bp
05.2024 - Current
  • Coordinated and organized training sessions, workshops, and learning events for employees, ensuring smooth logistics and scheduling.
  • Managed and tracked training attendance, ensuring that employees completed required courses within specified timeframes.
  • Provided on-demand support to learners, answering questions, and assisting with any issues related to course content or learning management systems (LMS).
  • Acted as the main point of contact for all learning and development-related inquiries within the organization.
  • Collaborated with HR, management, and leadership teams to align learning initiatives with organizational objectives and priorities.
  • Handled ad hoc requests and tasks to support cross-functional teams and ensure smooth daily operations.
  • Responded to time-sensitive ad hoc requests, delivering accurate and timely solutions.
  • Collaborated with HR and department leads to streamline onboarding and development programs through automated workflows in Salesforce and Cornerstone.
  • Built a strong understanding of HR policies and partnered with business teams to ensure effective implementation, adherence, and compliance.
  • Introduced a new tracking system for training room bookings, improving coordination across workstreams.
  • Streamlined onboarding or training processes, reducing time-to-productivity for new joiners.

HR Internship

Thermax Ltd
06.2022 - 08.2023
  • Worked as a full-time intern, supporting various projects by assisting in project coordination, administrative tasks, and stakeholder communication. Contributed to the seamless execution of deliverables and gained hands-on experience in event coordination, data management and client interactions.
  • LMS Administration and Maintenance.
  • Focus on tasks such as user account creation, setting up courses, managing enrollment, and troubleshooting issues.
  • Training employees or new hires on how to use the LMS effectively, ensuring smooth adoption.
  • Coordinated with the stakeholders for the training needs.
  • Supported HRBPs by preparing and analyzing MIS reports and data to derive actionable insights for improving station scorecards.
  • Developed and managed an annual training program calendar for the organization, ensuring alignment with business goals, employee development needs, and departmental objectives.
  • Collaborated with HR Business Partners (HRBPs) to build engagement and strengthen connections with the workforce.
  • Ensure proper on-boarding of associates at station by coaching the Team leaders and Learning ambassadors of the stations.

Quality Analyst

Wipro
10.2018 - 12.2020
  • Contributed to business setup by leading the pilot process, ensuring effective implementation of process workflows and resolutions.
  • Developed Detailed Resolution Steps (DRS) for meter bill cases, providing a comprehensive guide for employees to follow in resolving complex issues.
  • Spearheaded call calibration sessions with the onshore team to align on best practices, discuss challenges, and improve overall communication and process understanding.
  • Collaborated with stakeholders to identify and resolve diverse meter bill case scenarios, ensuring consistent, accurate, and timely solutions.
  • Designed and implemented monthly process knowledge assessments, fostering continuous learning and improving employee performance.
  • Enhanced the quality audit sheet, optimizing its efficiency for better tracking and process quality improvement.
  • Utilized enterprise applications like SAP, ISU, Siebel, CRM, and Refx to effectively navigate and manage meter bill cases, ensuring smooth resolution processes.
  • Leveraged SAP and ISU for managing customer data, billing, and technical aspects of meter readings.
  • Used Siebel and CRM for managing customer interactions and case tracking, enhancing customer service and support processes.

Customer Executive - Operations

QConnect
07.2017 - 05.2018
  • The client was Cleartrip, where I worked as an agent between the customer and the airline.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Used tools such as Genesis, Salesforce, and CRM.

Education

MBA - Human Resource - Business Analyst

University of Pune
08.2021

Skills

Communication and Presentation

Timeline

Learning Coordinator

bp
05.2024 - Current

HR Internship

Thermax Ltd
06.2022 - 08.2023

Quality Analyst

Wipro
10.2018 - 12.2020

Customer Executive - Operations

QConnect
07.2017 - 05.2018

MBA - Human Resource - Business Analyst

University of Pune

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Steffy SheppardHuman Resource