STEFY GUPTA

• At Cielo Talent India there is a significant portion of my

recruitment efforts focused on non-IT roles, where I successfully
recruited and onboarded high-performing sales and customer service
professionals, directly contributing to enhanced client satisfaction
and revenue growth

• • I specialize in staffing for customer-facing roles, developing a keen understanding of the essential interpersonal and communication skills required for success

• proactively sourced and placed top talent for Non-IT, Marketing,

critical sales and customer service positions, ensuring seamless
customer interactions and positive brand representation

• In collaboration with hiring managers, I refined assessment

processes to accurately identify candidates with strong customer
empathy, problem-solving abilities, and sales acumen

• By optimizing recruitment workflows, I reduced time-to-hire for sales

and customer service roles, ensuring consistent staffing levels and
minimizing disruptions to customer service operations

• Conduct regular communication and engagement sessions at branch level to share workplace policies and processes with employees across the state.
• Drive and implement the HR agenda for the assigned state, supporting all key employee lifecycle activities.
• Manage smooth onboarding of new employees — from induction, document collection, and confirmation follow-up to initiating background checks (BGV).
• Handle exit management, including documentation, clearance, and final process closure for all employees in the geography.
• Resolve day-to-day HR issues such as attendance concerns, salary holds, and follow-up on BGV red or amber cases.
• Maintain accuracy of employee data in the HRMS system and ensure regular updates.
• Oversee confirmation processes and performance improvement plans (PIP) to support employee performance and compliance.
• Identify on-ground issues and provide timely updates to Business HR to help address concerns and improve employee experience.
• Work closely with the NBS onboarding team to ensure a smooth start for new joiners.
• Collaborate with business leaders, factory HRs, and campus teams to plan and support both campus and lateral hiring.
• Created SOPs, process blueprints, and selection guidelines to streamline and standardize the recruitment process across multiple channels.

• Managed employee lifecycle transactions including onboarding, workforce administration, and offboarding with high accuracy and compliance.
• Executed and audited organizational changes, prepared mass upload files, and resolved data/system-related issues to ensure data integrity.
• Provided expert guidance on Workday HR processes, tools, and workflows; updated HR Ops knowledge base and troubleshooting documentation.
• Collaborated with Local HRs, COEs, Regional & Global HR Ops, and IT teams to ensure smooth process delivery and operational excellence.
• Participated in system testing and deployment, supported global HR systems enhancement initiatives, and contributed to continuous improvement projects.
• Identified and resolved system issues, escalating complex cases while ensuring timely resolution and clear communication to stakeholders.
• Delivered HR analytics and compliance reports, fulfilling SLA-bound requests and supporting data-driven HR decisions.

• End-to-end employee lifecycle activities including onboarding, internal movements, and separations, ensuring process accuracy and compliance with HR policies.
• Handled large-scale organizational updates by preparing and validating bulk data uploads while troubleshooting system errors to maintain data accuracy.
• Acted as a Workday process advisor, assisting team members and stakeholders with navigation, task completion, and resolving technical HR queries.
• Maintained and updated internal documentation including process guides and FAQs to enhance knowledge-sharing across the HR operations team.
• Partnered with HR teams (local, regional, and global), Centers of Excellence, and IT to streamline operations and deliver consistent HR services.
• Contributed to testing and rollout of new Workday features and system improvements; provided feedback for better usability and performance.
• Investigated and resolved system-related issues in coordination with relevant teams, ensuring timely escalation and closure with clear communication.
• Generated and delivered regular HR dashboards, compliance reports, and ad hoc analyses in alignment with service-level agreements (SLAs).

• Associated with the Human Resources vertical and managed a headcount of 100 employees.
• Sourcing and screening prospective candidates for the desired position by utilizing various sources like internal databases and social media and job boards
• Analysis & Action Planning for proactive/reactive Talent Retention, Grievance Handling
• Technical Recruiter with Core Expertise in driving end to end recruitment, Linkedin Sessions with Business, Diversity Hiring programs for best Talent Fitment, Hiring manager enablement
• Analyzing and evaluating CVs for the requirement
• Involved in career mapping through talent advice programs, capture strengths, weaknesses
• Maintaining healthy employee relations thus creating an amicable & transparent environment
• Responsible for HR processes such as performance management, merit salary increment, 360 degree feedback survey, promotions
• PIPs, BIPs bonus interventions, induction
• Working in HR analytics in areas of attrition, engagement, diversity, leave utilization, etc
• Using the data for talent retention and talent development
• Managed onboarding, employee movements, and exits with accuracy and adherence to HR compliance standards.
• Executed mass org changes and bulk data uploads in Workday, ensuring clean and reliable data.
• Provided hands-on support for Workday processes and maintained internal HR help documentation.
• Worked closely with HRBPs, COEs, and global teams to ensure smooth and aligned HR service delivery.
• Supported testing and rollout of new Workday features and process enhancements.
• Investigated system issues, escalated complex cases, and ensured timely resolution.
• Delivered regular HR reports, dashboards, and compliance data within SLA timelines.

• Focus heavily on optimizing existing products to drive employee engagement against clearly defined KPIs
• Develops strategies and builds upon current client strategies within the digital arena to meet/exceed objectives
• Marketing Intelligence for audience profiling for different products/campaigns
• Plan and execute the Digital Marketing Plans to roll-out brand campaigns, as also leverage opportunities for tactical promotions to ensure rich consumer engagement, traffic, and Expression of Interest
• Been a part of global transition of a new process as a part of which I had traveled to Copenhagen (Denmark) which was done within timelines and with 100% client satisfaction post stabilization
• Develop and implement communication strategies, training programs and tools that inform, engage and motivate employees
• Talent mapping for bench-free pool high aging resources
• Succession planning & promotion interventions for employee development

• Responsible for the development and delivery of effective and measurable employee engagement strategies
• Key Contributor to the Client strategy meetings
• Audit search and display efforts of potential clients and provide insight as to how ROI can be increased
• Identify opportunities to grow leads and improve profitability of campaigns
• Research paid search options for prospective and current clients
• Remain current with industry trends while continually leveraging new tools and industry best practices to boost efficiency of campaigns
• Interact directly with business leaders on escalated issues
• Restructured the rewards and recognition framework
• ACCOMPLISHMENTS: Raised employee retention by 5% by implementing tiered-interview system and organizing a minimum of 2 outings per quarter
• Received enormous appreciation for conducting various physical & mental wellbeing sessions by the best in industry coaches for Wipro Pan India during COVID-19 crisis which resulted in increased productivity Communication Initiatives- BU Newsletters, Policy Awareness Mailers, Manager Handbook