Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Stella Owen

Whiteland

Summary

Dynamic professional with a proven track record at Eli Lilly And Company, excelling in inventory management and customer service. Skilled in optimizing processes and enhancing operational efficiency, I foster strong vendor relationships and utilize advanced database management to support organizational goals. Committed to delivering results through effective teamwork and problem-solving.

Overview

43
43
years of professional experience

Work History

Warehouse Clerk

Strohm Warehouse
Indianapolis
02.2013 - 02.2018
  • Coordinated with vendors regarding product availability and delivery schedules.
  • Maintained accurate inventory records using computerized tracking system.
  • Provided general administrative support when necessary including filing paperwork, answering phones.
  • Processed returns from customers and suppliers efficiently and accurately.
  • Updated existing records with new information as needed.
  • Managed all shipping documents such as bills of lading, packing slips, invoices.
  • Prepared outgoing orders for shipment according to customer specifications.
  • Verified accuracy of incoming and outgoing shipments against packing lists and purchase orders.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Prepared inventory for shipment by attaching tags and labels.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Compared and verified identifying information of outgoing shipments.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.

Stability Assistant and Ticket Management

Eli Lilly And Company
Indianapolis
07.2002 - 01.2018
  • Archived confidential material using established procedures.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Assisted in the development of new policies and procedures to improve operational efficiency.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Organized and maintained filing systems for documents and records.
  • Entered data into databases accurately and efficiently.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Gathered and sorted data for reports and files.
  • Used filing systems to improve document management and organization.
  • Handled confidential information with discretion and integrity.
  • Maintained positive working relationship with fellow staff and management.
  • Answered phones and routed voicemails to respective employees.
  • Coordinated support to facilitate general office operations.
  • Encouraged and improved cross-department internal communication.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Received and distributed mail, letters and packages.
  • Assisted organizational efforts by filing, entering data and answering phones.

Arvin

Automotive
Franklin
02.2007 - 02.2012
  • Created detailed reports on stock management activities for senior management review.
  • Managed daily operations of the warehouse including receiving, storing, sorting and dispatching goods.
  • Provided technical support when troubleshooting any problems occurring in the warehouse environment.
  • Monitored inventory levels and maintained accurate records.
  • Identified potential issues that could lead to delays or errors in shipment processing and took corrective measures accordingly.
  • Received, tracked and monitored incoming shipments to ensure timely delivery of goods.
  • Prepared outgoing orders by picking items according to customer requirements while ensuring product quality is preserved throughout transit process.
  • Ensured compliance with laws regarding health and safety regulations at the workplace.
  • Monitored order fulfillment processes to ensure accuracy and timeliness of deliveries.
  • Coordinated with transportation companies for timely pickup and delivery of goods from and to designated locations.
  • Developed an efficient filing system for all related documents such as invoices, receipts and packing slips.
  • Organized and maintained inventory levels in the warehouse by properly stocking shelves, racks, pallets and bins.
  • Conducted regular cycle counts to maintain accurate records of products stored in the warehouse.
  • Maintained a clean and organized work area by adhering to established safety guidelines at all times.
  • Rotated stock, placed new orders and inspected shipments, coordinating materials management throughout every stage.
  • Documented actions by completing forms, reports, logs and records.
  • Prepared orders by processing requests and supply orders, pulling materials, and packing boxes.
  • Maintained inventory control by collecting stock location orders and printing requests.
  • Created spreadsheets, invoices and estimates with company SAP software to keep paperwork current and complete.
  • Stacked and stored pallets in proper locations to keep warehouse clean and organized.
  • Operated material handling equipment to transport product to shipping locations or delivery platforms.
  • Examined and inspected stock items for wear or defects, reporting any damage to supervisors.
  • Prepared orders by processing requests and supply orders and pulling materials.
  • Participated in training sessions to stay updated on best practices and new warehouse technologies.
  • Operated forklifts and pallet jacks to move merchandise safely within the warehouse.
  • Maintained cleanliness and organization of the warehouse to facilitate efficient operations.
  • Implemented lean warehouse principles to reduce waste and improve operational flow.
  • Prepared and maintained detailed records of inventory, shipments, and receipts for audit purposes.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.

Various Positions

Various
Various
04.1975 - 12.2005
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed household errands and other essential duties.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Operated equipment and machinery according to safety guidelines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

High School Diploma -

Greenwood
Indiana
05-1969

Skills

  • Inventory management
  • Warehouse operations
  • Shipping coordination
  • Data entry
  • Document management
  • Customer service
  • Vendor communication
  • Order fulfillment
  • Team collaboration
  • Problem solving
  • Process improvement
  • Safety compliance
  • Database management
  • Professionalism
  • Mail handling
  • Document control
  • Invoice processing
  • Multitasking Abilities
  • Inventory replenishment
  • File system management
  • Workload management
  • Presentation creation
  • Mail management
  • Active listening
  • Crisis management
  • Client interaction
  • Interpersonal communication
  • Workflow optimization
  • Business communication
  • Event planning
  • Office equipment operation
  • Interpersonal skills
  • Analytical skills
  • Attention to detail
  • Correspondence Handling
  • Schedule coordination
  • Supply management
  • Task prioritization
  • Presentation preparation
  • Email management
  • Fast learner
  • Office administration
  • Teamwork and collaboration
  • Administrative support
  • Administrative tasks
  • Record keeping
  • Filing and data archiving
  • Decision-making
  • Reliability
  • Computer skills
  • File and record keeping
  • Mail sorting and distribution
  • Microsoft Office Suite
  • Relationship building
  • Meeting scheduling
  • Research skills
  • Excellent communication
  • Project planning

Affiliations

  • Currently I am retired but I sew, embroider, garden, cook and travel when I can.

Accomplishments

  • I received one award from Arvin Automotive for being functional, excellent computer skills and delivery in timely fashion.
  • I have received several awards from Eli Lilly and Company. 1) for creating an operating procedure assistance catalog.
  • 2) for excellent Alzheimer's assistance and highest award for most contributions.
  • 3) for adjusting lab procedures for quicker turnarounds.
  • 4) for coordinating and maintaining AACS computer system.
  • I received one award from Strohm Warehouse for excellent customer service and book keeping skills.

Timeline

Warehouse Clerk

Strohm Warehouse
02.2013 - 02.2018

Arvin

Automotive
02.2007 - 02.2012

Stability Assistant and Ticket Management

Eli Lilly And Company
07.2002 - 01.2018

Various Positions

Various
04.1975 - 12.2005

High School Diploma -

Greenwood

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Stella Owen