Steny Terence
Senior Customer Executive
Chennai
Summary
Customer Service Executive with 10+ years of experience in remote and on-site customer support, call handling, and team leadership. Proven expertise in managing customer queries, handling escalations, conducting knowledge transfer sessions, and improving service efficiency.
Strategic leader with proven track record in driving organizational success and fostering team collaboration. Adept at developing and implementing high-impact strategies, ensuring operational excellence, and adapting to dynamic business environments. Strong communicator with expertise in project management, financial oversight, and stakeholder engagement, consistently delivering measurable results.
Overview
11
11
years of professional experience
Work History
Customer Service Executive (Remote)
Influx Worldwide
01.2022 - Current
- Managed work-from-home customer support operations
- Handled customer queries via chat, email, and calls
- Resolved escalations with a focus on customer satisfaction
- Conducted Knowledge Transfer (KT) sessions for new team members
- Supported and guided team members in daily operations
- Maintained performance metrics and ensured SLA compliance
- 3.5 Years
Senior Process Associate / Team Lead
HighpowerV Solutions
01.2020 - 01.2022
- Supervised a team of 4 customer service associates
- Handled customer escalations and ensured timely resolution
- Monitored daily call performance and maintained reports
- Trained new employees on processes and customer handling
- Maintained documentation and workflow tracking
Customer Service Associate / Event Manager
Rite Stride
06.2019 - 12.2020
- Managed inbound and outbound customer communication
- Planned and executed events and coordinated logistics
- Supported onboarding and team coordination
- Ensured customer satisfaction and engagement
Customer Service Executive
Amazon
09.2018 - 01.2019
- Handled customer queries via calls and support channels
- Resolved complaints and escalations effectively
- Coordinated with internal teams for issue resolution
- Provided floor support and assisted team members
Customer Service Executive
KOOH Sports
03.2015 - 08.2018
- Managed helpdesk operations and customer queries
- Assisted in onboarding and training new staff
- Supported event execution and customer engagement
- Ensured prompt resolution of customer concerns
Education
Bachelor of Computer Applications - Computer Applications
Bharathiyar University
01-2015
Higher Secondary - Commerce & Computer Science
01-2012
SSLC - undefined
01-2010
Skills
Customer Support, Remote Customer Service, Call Handling, Escalation Management
Team Leadership, Training & KT Sessions, Client Relationship Management
Customer relations
Team player
Team leadership
Problem resolution
Administrative skills
Executive support
Staff training
Customer-oriented
Accomplishments
- India Records Academy Recognition (2017)
- Asian Records Academy Certificate (2017)
- Tamilian Book of Records Award (2017)
- Elite World Records Award (2017)
DECLARATION
I hereby declare that the above information is true and correct to the best of my knowledge. Place: Chennai Date: Signature: Steny Terence
ADDITIONAL INFORMATION
- Languages: Tamil, English, Malayalam
- Technical Skills: MS Office (Excel, Word, PowerPoint), Google Forms
Timeline
Customer Service Executive (Remote)
Influx Worldwide
01.2022 - Current
Senior Process Associate / Team Lead
HighpowerV Solutions
01.2020 - 01.2022
Customer Service Associate / Event Manager
Rite Stride
06.2019 - 12.2020
Customer Service Executive
Amazon
09.2018 - 01.2019
Customer Service Executive
KOOH Sports
03.2015 - 08.2018
Higher Secondary - Commerce & Computer Science
SSLC - undefined
Bachelor of Computer Applications - Computer Applications
Bharathiyar University