Stephania Payne
Marion
Summary
Dynamic professional with a proven track record at Reality Motor Sports, Inc., excelling in document management and customer support. Adept at enhancing operational efficiency through effective problem-solving and attention to detail. Recognized for building strong client relationships and streamlining processes, ensuring a positive experience for all.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant
Reality Motor Sports, Inc.
Marion
09.2016 - Current
- Managed incoming communications and directed inquiries to appropriate personnel.
- Organized files and maintained document management systems for easy access.
- Supported data entry efforts to maintain accurate records and databases.
- Collaborated with colleagues to streamline processes and improve efficiency.
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Gathered and sorted data for reports and files.
- Archived confidential material using established procedures.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Handled confidential information with discretion and integrity.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Maintained positive working relationship with fellow staff and management.
- Received and distributed mail, letters and packages.
- Stocked inventory and ordered office and kitchen supplies.
- Broke down boxes for garbage and recycling.
- Reviewed and approved vendor invoices.
- Participated in credit and collections activities.
- Performed accounting or financial analysis.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Assisted customers in identifying and selecting automotive parts.
- Processed customer orders using point-of-sale systems accurately.
- Managed inventory levels and organized parts storage efficiently.
- Assisted customers in identifying and locating needed parts efficiently.
- Managed inventory levels to ensure accurate stock availability and organization.
- Processed customer orders using the point-of-sale system effectively.
- Provided product information and recommendations to enhance customer satisfaction.
- Collaborated with team members to streamline parts retrieval processes.
- Maintained clean and organized work area for optimal workflow efficiency.
- Handled customer inquiries and resolved issues promptly and professionally.
- Received incoming shipments, checked contents against order forms, sorted items according to type, size or other criteria.
- Provided quotes to customers for requested parts.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Kept up-to-date records of all sales transactions using computer software systems.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Communicated effectively with management on any issues or special requests from customers.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Received, examined and reshelved returned parts.
- Adhered to company policies regarding product returns and exchanges, warranties.
- Monitored stock levels regularly to ensure adequate supply of parts in store.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Processed orders and invoices accurately and efficiently.
- Operated point of sales and parts lookup computer systems.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality.
- Organized shelves and displays to ensure easy access to products for customers.
- Answered phone calls and emails from customers inquiring about parts availability.
- Maintained an accurate inventory of parts in stock, including ordering new items as needed.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Located and labeled parts to maintain organized inventory of stock.
- Managed daily financial transactions and reconciliations
- Oversaw accounts payable and receivable processes
- Implemented efficient bookkeeping procedures and systems
- Maintained organized records of all financial documents
- Processed accounts payable and receivable transactions.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Conducted monthly bank reconciliations.
- Ensured accuracy in all accounting entries and records.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Generated invoices for clients and tracked payments received from customers.
- Performed month-end closing activities.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Resolved billing discrepancies with vendors or customers promptly.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Posted journal entries to the general ledger system accurately and timely.
- Maintained and reconciled general ledger accounts.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Provided assistance in preparing tax returns annually.
- Managed payroll processing for staff members.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Developed internal control procedures to ensure accurate recordkeeping.
- Responded to inquiries from IRS, state and other tax authorities to minimize additional interest and penalty charges.
- Managed inventory records, adjusting entries for discrepancies and reporting changes.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Ensured compliance with local, state, and federal government reporting requirements and tax filings.
- Conducted month-end and year-end close processes, ensuring accuracy of financial reporting.
- Handled sensitive financial information with confidentiality and integrity.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Matched orders with invoices and recorded required information.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Prepared and processed payroll.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Checked postings and documents for correctness, accuracy and proper coding.
- Reconciled computer reports with manually maintained ledgers.
- Monitored loans and accounts payable to confirm payments are current.
- Performed financial calculations for amounts due, interest charges and balances.
- Calculated income and social security tax deductions.
- Maintained cleanliness in high-traffic areas using effective cleaning techniques.
- Managed inventory of cleaning supplies, ensuring adequate stock levels.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Polished furniture to remove dust and dirt buildup.
- Transported trash bags to designated disposal areas.
- Emptied wastebaskets and replaced liners.
- Scrubbed walls to remove scuff marks or stains.
- Swept sidewalks and driveways of debris.
- Operated landscaping equipment for efficient lawn care and maintenance tasks.
- Implemented weed control measures using appropriate methods and materials.
- Trimmed around trees and bushes.
- Removed debris from yards and disposed of it in designated areas.
- Performed regular maintenance tasks such as raking leaves, weeding gardens and trimming hedges.
- Transported materials to job sites using trucks or trailers when necessary.
- Used shears, pruners and chainsaws to prune hedges, trees, and shrubs.
- Assisted with snow removal operations during winter months.
- Managed office communications and correspondence efficiently.
- Maintained filing systems and ensured document retrieval was prompt.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Greeted visitors and directed to appropriate location or person.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Updated contact lists on a regular basis; created new contacts as needed.
- Sent and distributed mail and parcels.
- Managed multiple calendars and contacts using computer software.
- Created and updated spreadsheets to track and report data.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Handled confidential documents with discretion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
Elementary School Librarian
Marion Community Schools - Frances Slocum
Marion
01.2016 - 09.2016
- Assisted students in locating and using library resources effectively.
- Organized library materials to ensure easy access and retrieval for patrons.
- Conducted storytelling sessions to engage young readers and promote literacy.
- Collaborated with teachers to support curriculum needs through library resources.
- Developed promotional materials for library events and programs to increase participation.
- Organized library equipment and collections.
- Replaced worn labels and barcodes to keep materials in good physical condition.
- Reshelved books to maintain neat and tidy reading area.
- Maintained records of patron borrowing activity with an automated system.
- Developed and maintained library collection by selecting, ordering, cataloguing, and classifying books and other materials.
- Kept resources in clean and working fashion to maintain availability for use.
- Organized library media supplies, main catalog, special equipment and permanent records.
- Planned activities for children's story time programs.
- Provided reference services to students, faculty, staff, and community members using print and electronic resources.
- Publicized and promoted library services, programs and collections.
- Maintained complete and accurate records of library transactions.
- Developed and enforced circulation policies and procedures.
- Collaborated with teachers to integrate library resources into classroom activities.
- Managed library circulation systems for efficient tracking of materials.
- Assisted students in selecting appropriate books for various reading levels.
- Created promotional materials to highlight new arrivals and special events.
- Provided instruction on the use of library resources.
- Assisted with collection development activities.
- Managed daily operations of the school library.
- Oversaw circulation of library materials.
- Created displays highlighting new books and authors.
- Collaborated with teachers to develop lesson plans incorporating library materials.
Licensed Insurance Agent Staff Member
Brenda K. Haecker, State Farm Insurance Agent
Marion
03.2004 - 07.2015
- Assisted clients in selecting appropriate insurance policies based on individual needs.
- Educated clients on coverage options, exclusions, and policy details.
- Processed applications and managed policy renewals efficiently and accurately.
- Collaborated with underwriters to assess risk and determine policy terms.
- Provided exceptional customer service by addressing client inquiries promptly.
- Maintained up-to-date knowledge of industry regulations and compliance standards.
- Conducted policy reviews with clients to ensure adequate coverage over time.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Maintained accurate records of client information including contact details and policy changes.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Provided guidance and support to less experienced agents during onboarding process.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Initiated contact with potential clients through cold calling and networking activities.
- Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
- Pursued continued professional development through insurance workshops, course and webinars.
- Established relationships with vendors that provide services related to insurance products.
- Resolved disputes between customers and insurers by researching and interpreting policy language.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Developed appropriate quotes based on risk information.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Achieved repeat business and referrals through personalized services.
- Managed inventory by restocking supplies and organizing merchandise displays.
- Collaborated with team members to maintain a clean and organized work environment.
- Handled cash transactions accurately and processed payments efficiently.
- Delivered exceptional customer service to enhance overall shopping experience.
- Trained new staff on company policies and procedures for operational efficiency.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
Education
High School Diploma -
Marion High School
Marion, IN05-2004
Some College (No Degree) - Business Administration
Indiana University, Kokomo
Kokomo, INSkills
- Document management
- Data entry
- Customer support
- Attention to detail
- Record keeping
- Calendar management
- Decision-making
- Verbal and written communication
- Problem-solving
- Basic mathematics
- Client interaction
- Fast learner
- File and record keeping
- Documentation and filing
- Office equipment troubleshooting
- Computer skills
- Spreadsheet software
- Conflict resolution
Certification
- Indiana P&C License
- Notary of Public
Timeline
Assistant
Reality Motor Sports, Inc.
09.2016 - Current
Elementary School Librarian
Marion Community Schools - Frances Slocum
01.2016 - 09.2016
Licensed Insurance Agent Staff Member
Brenda K. Haecker, State Farm Insurance Agent
03.2004 - 07.2015
High School Diploma -
Marion High School
Some College (No Degree) - Business Administration
Indiana University, Kokomo