Stephanie Conger
Portage
Summary
Dynamic Customer Service Representative with TTEC, skilled in CRM software and conflict resolution. Successfully trained new hires, enhancing team performance and onboarding. Proven ability to handle escalated calls and improve service quality, maintaining high productivity in a remote environment. Committed to delivering exceptional customer experiences and fostering team collaboration.
Overview
3
3
years of professional experience
Work History
Customer Service Representative / Coordinator
TTEC
09.2023 - Current
- Provide high-volume customer support via phone, chat, and email in a remote environment
- Resolve customer inquiries, billing issues, and account concerns efficiently and professionally
- Handle escalated calls and assist team members with complex customer situations
- Trained and mentored new hires, enhancing onboarding experience and supporting overall team effectiveness
- Document customer interactions accurately using CRM systems such as Salesforce and Zendesk
- Documented customer interactions using CRM systems such as Salesforce and Zendesk to ensure accurate record-keeping
- Train and mentor new hires, improving team performance and onboarding success
- Collaborated with supervisors and team members to enhance service quality and streamline processes
- Maintain productivity, organization, and accountability while working independently from home
Education
High School Diploma -
Highland High School
Highland, INSkills
- Customer Service
- Call Center Operations
- CRM software expertise
- Remote Support
- Escalation Handling
- Conflict Resolution
- Problem Solving
- Communication
- Staff development
- Coaching
- Time Management
- Multitasking
- Data Entry
- Performance metrics analysis
Timeline
Customer Service Representative / Coordinator
TTEC
09.2023 - Current
High School Diploma -
Highland High School