Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Craft

Bedford

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Manager

McDonald's
01.2021 - Current
  • Oversaw daily operations to ensure optimal workflow and productivity across all shifts.
  • Trained and mentored team members to enhance service quality and operational efficiency.
  • Implemented process improvements that increased customer satisfaction and reduced wait times.
  • Ensuring stock availability while minimizing waste and loss.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Crew Member

Dairy Queen Grill & Chill
08.2018 - 01.2021
  • Provided exceptional customer service, ensuring guest satisfaction and fostering positive dining experiences.
  • Operated cash registers, processed transactions accurately, and managed cash flow effectively.
  • Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
  • Assisted in training new crew members on operational procedures and customer service standards.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Education

General

Shoals Jr-Sr High
Shoals, IN
05-2016

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Task delegation
  • Complex Problem-solving
  • Staff management
  • Documentation and reporting
  • Strategic planning
  • Cross-functional teamwork
  • Policy implementation

Timeline

Manager

McDonald's
01.2021 - Current

Crew Member

Dairy Queen Grill & Chill
08.2018 - 01.2021

General

Shoals Jr-Sr High

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Stephanie Craft