Stephanie Cruz
Michigan City
Summary
I am Certified Medical Assistant from AAMA. Hardworking, dedicated, compassion, and excellent attention to detail are just a few words I would describe my professional career. With 14 years of experience in customer service and management, specializing in enhancing experiences through effective communication and empathy. Proven ability to lead teams and maintain high standards of service quality. Certified in BLS and CMA, I learned a strong foundation in medical assisting principles gained through an externship and academic training from my Associates degree from Ivy Tech Community College.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Manager
South Bend Chocolate Cafe
05.2011 - Current
- Maintain inventory, order supplies, and scheduling employees.
- Provide and improve the customer experience to ensure repeat business.
- Respond to customer feedback and resolve complaints professionally.
- Maintain a high level of customer satisfaction through staff training and service quality checks.
- Ensure all food safety and health regulations are consistently followed.
- Maintain and clean equipment. Making sure all equipment is in working order.
Education
Externship in Externship - Medical assisting
Franciscan Physician Network
Michigan City, IN05.2017
Associate of Applied Science - Medical assisting
Ivy Tech Community College
Michigan City, IN05.2017
High school diploma - General Studies
Michigan City High School
Michigan City, IN06.2009
Skills
- Customer service
- Sales
- Microsoft Office
- EMR systems
- Ability to Multitask
- Empathy and Compassion
- Attention to detail (10 years)
- Experience administering injections
- Management
- Microsoft Excel
- Professionalism (10 years)
- Communication skills (10 years)
- Vital signs (8 years)
- Microsoft Word
- Leadership
- Fax and Email communications
Certification
- Basic life support
- CMA Certification
- Driver's License
- CPR
- July 2025 to July 2027
- Renewed CPR and Basic life support certification in July 2025. Previously certified in 2017
- Certified Medical Assistant
References
Christine Ennis Professional Reference 8 years
(219) 877-8229
Chrissy_ennis@comcast.net
Jontez Kolasa professional reference 5 years
(219) 249-9634
Daelon Wren Professional Reference 8 years
(317) 603-1311
Djwren2000@gmail.com
Timeline
Sales Manager
South Bend Chocolate Cafe
05.2011 - Current
Externship in Externship - Medical assisting
Franciscan Physician Network
Associate of Applied Science - Medical assisting
Ivy Tech Community College
High school diploma - General Studies
Michigan City High School
Similar Profiles
Elaina R AkreElaina R Akre
Retail Worker at South Bend Chocolate CafeRetail Worker at South Bend Chocolate Cafe
Paige VanslagerPaige Vanslager
Manager at South Bend Chocolate FactoryManager at South Bend Chocolate Factory
Ayla ColapietroAyla Colapietro
Retail Sales Associate at South Bend Chocolate CompanyRetail Sales Associate at South Bend Chocolate Company
Ky’Reonna FinchKy’Reonna Finch
Crew Member at Deez Eatz Concessions, Michigan City High SchoolCrew Member at Deez Eatz Concessions, Michigan City High School
Tara RitchieTara Ritchie
Budtender/Shelf Stocker at Jars CannabisBudtender/Shelf Stocker at Jars Cannabis