Stephanie Davis
New Albany
Summary
Dynamic leader with extensive experience in team management and patient care protocols at Norton Healthcare. Proven ability to optimize workflows and enhance staff performance through effective training and communication. Expertise in insurance verification and process improvement, contributing to operational efficiency and team success. Resourceful professional dedicated to identifying needs and delivering creative solutions.
Overview
21
21
years of professional experience
Work History
Team Lead
Norton Healthcare
Louisville
05.2025 - Current
- Led team in implementing patient care protocols and best practices.
- Mentored new staff to enhance skills and knowledge of operations.
- Facilitated communication between service lines to streamline workflows.
- Provided guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Escalated issues or queries promptly and efficiently.
- Motivated staff through positive reinforcement techniques.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Offered training and support to keep team members motivated and working toward objectives.
Insurance Verification/Auth Specialist/Scheduler
Norton Healthcare
Louisville
06.2020 - 05.2025
- Collected patient demographics, medical history, and insurance details for accurate record-keeping.
- Verified active insurance coverage for applicable tests to ensure compliance.
- Obtained necessary test authorizations according to individual insurance policies.
- Entered data into databases, maintaining precise records.
- Checked detailed benefits, medical necessity, and authorization requirements.
- Secured pre-authorization through required channels as needed.
- Contacted physician offices to request orders when necessary.
- Communicated hospital procedures and protocols to patients and caregivers.
- Addressed patient inquiries and concerns effectively.
- Reviewed patient orders and scheduled ordered tests timely.
Department Manager
Dillard's
Jefferson Mall
08.2004 - 02.2015
- Managed 12+ employees, driving performance and engagement across the team.
- Directed merchandising strategies and selling techniques to enhance overall effectiveness.
- Executed selling floor moves and set up advertised sales to optimize customer experience.
- Increased profits and margins compared to previous years through strategic initiatives.
- Coached associates to elevate department sales and improve service quality.
- Engaged in divisional and regional merchandising prototypes to refine product placement.
- Prepared sales reports, conducted recruiting and hiring, and performed employee reviews.
- Oversaw coaching, discipline, and scheduling to maintain operational efficiency.
Education
Bachelor of Science - Elementary Education
Indiana University
New Albany, IN04.2020
Associate of Applied Science - Business Management
University of Louisville
Louisville, KY05.2002
Skills
- People management and leadership
- Patient care protocols
- Staff training
- Insurance verification
- Workflow optimization
- Process improvement
- Team building
- Workflow management
- Team collaboration
- Adaptability and organization
- MS Office proficiency
- Decision making skills
- Effective communication
- Time management strategies
Employment Gap
My youngest son was born in March of 2015 and my husband and I decided that I would stay home with him until he began Kindergarten. During this time, I attended Indiana University and obtained my bachelor's degree. When he began school, I eagerly rejoined the work force.
Timeline
Team Lead
Norton Healthcare
05.2025 - Current
Insurance Verification/Auth Specialist/Scheduler
Norton Healthcare
06.2020 - 05.2025
Department Manager
Dillard's
08.2004 - 02.2015
Bachelor of Science - Elementary Education
Indiana University
Associate of Applied Science - Business Management
University of Louisville