Stephanie Ford
Perth
Summary
I am a friendly and dedicated individual with strong communication skills and a proven ability to thrive in a team-oriented environment. With my extensive experience in Sales, Customer Service and Administration I bring confidence in engaging with customers and providing high quality support. My past experience has played a key role to help develop my interpersonal skills, adaptability and commitment to excellence. I am confident that my strengths and work ethic will make me a highly valued member to any team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Global Freight Administrator
Team Global Express
07.2022 - Current
- Answering phone calls and emails from clients, addressing questions, concerns, and freight-related inquiries.
- Proficient knowledge in Microsoft applications such as Excel, Outlook, Teams and Word to complete administrative tasks, invoicing, email correspondence, spreadsheets, and data entry.
- Processing invoices and documents accurately, maintaining attention to detail.
- Coordinating pickups and processing client bookings.
- Resolving issues related to missed deliveries, freight queries and collaborating with customers to reschedule deliveries.
- Submitting documents and arranging clearance of items held by Australian Border Force and Quarantine following laws and legislation when submitting documents for clearance.
- Scanning and uploading relevant documents to online systems ensuring that all necessary parties had access to the required information
- Monitoring freight inspections and assisting with sorting and processing freight.
- Investigating and locating lost freight with remote agents and following up with customers to confirm successful delivery and receipt of items.
Team Member
Spotlight Midland
07.2016 - 07.2022
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members and provided tasks and instructions to other employees.
- Participated in team meetings to discuss progress, identify areas of improvement, and brainstorm ideas for new projects and initiatives.
- Performed opening and closing duties, including reconciling eftpos machines and cash registers.
- Performed Catalogue and signage setups and Maintained high attention to detail when setting up store displays and promotions.
- Displayed high standards of customer service during high-volume, fast-paced operations.
- Authorised refunds and returns and helped rectify errors making sure company policies and procedures were adhered to.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers and staff.
- Liaising with customers and answering questions regarding product, promotions, orders, sales and refunds.
- Assisted new employees during training sessions and provided feedback, communication and guidance for policies and procedures.
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously.
- Assisted in restocking shelves, counting stock, stock adjustments and maintaining a presentable store.
- Processed both online orders and click and collect orders efficiently.
Work Experience
Advanced Traffic Management
07.2020 - 08.2020
- Gained experience, exposure and knowledge in an administrative role.
- Developed strong organizational and time management skills by completing multiple tasks simultaneously.
- Demonstrated ability to take initiative and work independently
- Helped out with reception duties and communication by answering phones, greeting customers, printing and photo copying documents.
- Assisted with tax invoicing.
Work Experience
Enhance Fashion Garden City
09.2018 - 11.2018
- Gained beneficial experience in retail sales and customer service during peak periods throughout the year.
- Merchandising, Store displays and stock management
- Demonstrated ability to take initiative and work independently on assigned projects.
- Daily reconciliation of eftpos and cash registers.
Education
WACE Certificate -
La Salle College
01.2019
Skills
- Exceptional communication and customer service
- Proficient computer skills
- Ability to follow policies and procedures with strong attention to detail
- Problem-solving
- Personable and approachable
- Ability to learn quickly and efficiently
- Ability to lead and motivate a team
- Excellent organisational skills and time management
- Strong commitment to customers
- Teamwork and collaboration
Accomplishments
- Spotlight Customer Service Excellence Award (2021)
- Spotlight 5 years of service recognition award (July 2021)
Certification
Certificate II in Sport and Recreation (2019)
References
- Hans White, Gateway Manager WA/SA , hans.white@teamglobalexp.com , 08 9262 9209, Team Global Express, Reference On Request
- Luke, Briggs, Global Supervisor, luke.briggs@teamglobalexp.com, 61432984507, Team Global Express, Reference On Request
- Julie, Hoak, Previous Department Manager, 0424 300 526, Spotlight Midland
Timeline
Global Freight Administrator
Team Global Express
07.2022 - Current
Work Experience
Advanced Traffic Management
07.2020 - 08.2020
Work Experience
Enhance Fashion Garden City
09.2018 - 11.2018
Team Member
Spotlight Midland
07.2016 - 07.2022
WACE Certificate -
La Salle College