STEPHANIE GARBER

Nappanee

Summary

Dynamic sales and marketing leader with a proven track record at Harmony Senior Services, excelling in relationship building and solution selling. Achieved significant community census growth through strategic partnerships and effective lead generation. Skilled in KPI analysis, driving service-driven sales while ensuring family satisfaction and retention.

Overview

years of professional experience

Work History

Director of Sales and Marketing

Harmony Senior Services

Elkhart

02.2025 - Current

Handle resident and family relations issues, enabling quick resolution, and family satisfaction
Maintain accurate records of all sales activities using CRM software
Evaluate leads obtained through direct referrals, lead databases and cold calling
Significantly grew community census using strong engagement with prospective families and residents
Skilled in ensuring the company communicates the right messaging to retain existing prospects and attract new ones

Sales Manager

Brookdale

South Bend

07.2024 - 02.2025

Maintained relationships with potential prospects and found new ones by identifying needs and offering appropriate services.
Handled resident and family relations issues, enabling quick resolution, and family satisfaction.
Attended industry events and conventions to explain what assisted living is and what it can offer seniors in our community.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Achieved sales goals and service targets by cultivating and securing new family relationships.
Built relationships with families and community to establish long-term business growth.
Implemented systems and procedures to increase sales.

Sales Counselor

Primrose Retirement Community

Mishawaka

02.2024 - 07.2024

Demonstrated expertise in overseeing all marketing campaigns for the company
Proven track record of successfully implementing marketing strategies
Experienced in effectively promoting senior living services to attract prospective families and residents
Skilled in ensuring the company communicates the right messaging to retain existing prospects and attract new ones

Physical Education Teacher

School City of Mishawaka

01.2021 - 01.2023

Developed and delivered engaging Physical Education lessons for grades K-6
Evaluated students' physical well-being per SPARK Curriculum guidelines
Participated in staff meetings, workshops, and professional development
Creatde an inclusive environment, use varied teaching strategies and equipmentE with classroom learning
Created an inclusive environment, use varied teaching strategies and equipment
Monitored student progress, promote healthy lifestyle choices, and organize sports activities
Communicated with parents, accommodate special needs students, and maintain equipment
Stayed updated on physical education trends and research for program improvement

Education

BACHELOR OF SCIENCE - PHYSICAL EDUCATION & HEALTH

Grace College

Winona Lake, IN

01.2006

Skills

Sales team training
KPI analysis
Solution selling
Relationship building
Market research, forecasting, and analysis
Vendor relationship management

KPI tracking
Strategic partnerships
Goals and performance
Service-driven sales
Goal setting
Lead generation

Hobbies and Interests

Health & Wellness
Assisting Our Community
Working as a Team

Timeline