Stephanie Jayne
North Vernon,IN
Summary
Positive, empathetic, and proactive with knack for understanding client needs and providing effective solutions. Well-versed in conflict resolution and customer service, with talent for managing complex client interactions. Committed to fostering strong client relationships and driving satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Client Care Supervisor/Program Coordinator Intern
Help at Home
05.2023 - Current
- Supervised client care team, ensuring high-quality service delivery and adherence to care standards.
- Trained and mentored new staff on best practices for client interactions and support services.
- Developed and implemented workflows to enhance operational efficiency and improve client satisfaction.
- Collaborated with healthcare professionals to coordinate comprehensive care plans tailored to individual needs.
- Developed training programs for staff, enhancing knowledge of client management systems and procedures.
- Supervised client care team, ensuring high-quality service delivery and adherence to protocols.
- Monitored client interactions, providing feedback to improve service quality and resolve issues efficiently.
- Assisted in the recruitment process for new Client Care representatives to ensure top-quality talent joined the team.
- Coordinated schedules and assignments to optimize resource allocation across teams.
- Created a welcoming environment for clients by demonstrating empathy and understanding during interactions.
- Developed training materials to ensure consistent service quality across the Client Care team.
- Oversaw daily operations of the Client Care team, ensuring timely and accurate support for clients.
Education
High School Diploma -
Seymour High School
Seymour IN 04-1992
Skills
- Document review
- Client interviews
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Relationship building
- Staff training and development
Timeline
Client Care Supervisor/Program Coordinator Intern
Help at Home
05.2023 - Current
High School Diploma -
Seymour High School