Stephanie Mathews
Frankfort
Summary
Dynamic customer service professional with extensive experience at Advance America, excelling in loan processing and conflict resolution. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Adept at building strong relationships and educating clients on financial products, ensuring compliance and fostering repeat business.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Advance America
Frankfort
10.2025 - Current
- Assisted customers with inquiries and provided detailed product information.
- Resolved customer complaints using effective communication and problem-solving skills.
- Processed transactions accurately, ensuring customer satisfaction with each interaction.
- Educated customers on financial products and services available at Advance America.
- Maintained accurate records of customer interactions in the database system.
- Collaborated with team members to improve service delivery and efficiency.
- Managed multiple tasks simultaneously while maintaining a positive customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Completed day-to-day duties accurately and efficiently.
Lending Specialist
Advance America
Frankfort
10.2024 - Current
- Assisted customers in understanding loan options and terms.
- Processed loan applications using internal software systems.
- Educated clients on responsible borrowing practices and financial literacy.
- Reviewed documentation for compliance with lending regulations and policies.
- Addressed customer inquiries and resolved issues effectively and efficiently.
- Maintained accurate records of loan transactions and customer interactions.
- Assisted customers in understanding loan terms and conditions.
Store Manager
Cricket Wireless
Lafayette
10.2022 - Current
- Outstanding customer service
- Quality cash control
- Quality sales and bundling
- Inventory and merchandising
- Managerial duties
- Monitored and ordered supplies
- Open and close store
Dispatcher
Blue Ridge Security Solutions
Anderson
05.2005 - 12.2017
- Monitored all home and business alarms
- Dispatch and key holders
- Dispatching EMS, PD, FD
Front Desk Receptionist
Upstate Auto Group
Anderson
05.2003 - 05.2005
- Insert multi line phone system
- Connected parties
- Scheduled all sales and service appointments
- Took payment for all sales and service
- Responsible for companies, lunch daily such as pick up and ordering
Education
High school diploma -
T L Hanna High School
Anderson, SC05-2003
Skills
- Cash Handling
- Cleaning Experience
- Customer Service
- Computer Skills
- Communication Skills
- Coffee Experience
- Organizational Skills
- Negotiation
- Interviewing
- Employee orientation
- Payroll
- Recruiting
- Bookkeeping
- Customer service
- Loan processing
- Regulatory compliance
- Financial education
- Data entry
- Sales strategies
- Cash handling
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Relationship building
- Positive and professional
- Call triaging
- Call center procedures
- Payment processing
- High-energy attitude
- Cultural awareness
Languages
Spanish, Beginner
Timeline
Customer Service Representative
Advance America
10.2025 - Current
Lending Specialist
Advance America
10.2024 - Current
Store Manager
Cricket Wireless
10.2022 - Current
Dispatcher
Blue Ridge Security Solutions
05.2005 - 12.2017
Front Desk Receptionist
Upstate Auto Group
05.2003 - 05.2005
High school diploma -
T L Hanna High School