Stephanie Samardzija
Merrillville
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
2026
2026
years of professional experience
Work History
Cashier
7-eleven Convenience Store
Portsmouth
09.2004 - 07.2025
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Discounted purchases by scanning and redeeming coupons.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer questions and provided store information.
- Counted and balanced cashier drawers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed sales transactions to prevent long customer wait times.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Offered customers carry-out service at completion of transaction.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered phone calls to assist customers with questions and orders.
- Maintained work area and kept cash drawer organized.
- Used suggestive selling techniques to promote add-on sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Helped with purchases and signed customers up for rewards program.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Greeted customers promptly and responded to questions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customer inquiries regarding store policies and procedures.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Balanced daily transactions on a computerized point-of-sale system.
- Welcomed customers, offering assistance to help find store items.
- Answered customers' questions and provided information on store procedures or policies.
- Processed customer payments quickly and returned exact change and receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Adhered to social distancing protocols and wore mask or face shield.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Deli Clerk
Wawa Food Markets
Blackwood
2002 - 02.2025
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Assisted customers with selecting products from the deli case or menu board.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Inspected labels on deli products to verify accuracy of pricing.
- Sliced meats and cheeses and weighed deli items for customers.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Directed patrons to restrooms and other amenities within facility.
- Stocked shelves with fresh items daily.
Cashier
7-eleven Convenience Store
Portsmouth
1996 - 2001
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Discounted purchases by scanning and redeeming coupons.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer questions and provided store information.
- Counted and balanced cashier drawers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed sales transactions to prevent long customer wait times.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Offered customers carry-out service at completion of transaction.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered phone calls to assist customers with questions and orders.
- Maintained work area and kept cash drawer organized.
- Used suggestive selling techniques to promote add-on sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Helped with purchases and signed customers up for rewards program.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Greeted customers promptly and responded to questions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customer inquiries regarding store policies and procedures.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Balanced daily transactions on a computerized point-of-sale system.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Answered customers' questions and provided information on store procedures or policies.
- Checked personal identifications during alcohol and tobacco sales.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Adhered to social distancing protocols and wore mask or face shield.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
Cashier Team Lead
McDonald's
Chesapeake
1991 - 1996
- Developed strong working relationships with team members to foster collaboration.
- Trained new cashiers on proper use of registers and store policies.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Went to Management within a few years
Education
High School Diploma -
Charlottesville
Virginia 06-1990
Skills
- Point-of-sale operation
- Cash handling
- Customer service
- Inventory management
- Merchandising techniques
- Team collaboration
Timeline
Cashier
7-eleven Convenience Store
09.2004 - 07.2025
Deli Clerk
Wawa Food Markets
2002 - 02.2025
Cashier
7-eleven Convenience Store
1996 - 2001
Cashier Team Lead
McDonald's
1991 - 1996
High School Diploma -
Charlottesville