Open To Work
Stephanie S Edmonds
Goshen
Summary
Dynamic professional with extensive experience in office management and customer service, notably at Elkhart Christian Academy. Proven track record in enhancing workflow efficiency and training staff. Skilled in data management and active listening, ensuring high-quality service and effective communication. Committed to fostering a productive environment and achieving organizational goals. Hardworking employee enthusiastic about learning Medical Billing and Coding field inside and out. NHA Certified Medical Billing and Coding Specialist. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities as well as effectively determining and meeting customer needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Owner/Operator
CuddleCalm
Goshen
02.2016 - Current
- Making Weighted items for special needs children and adults
- Payroll
- Customer Service
- Inventory
- Management
Office Manager/Administrative Assistant
Elkhart Christian Academy
Elkhart
09.2022 - 06.2024
- Managed daily office operations and maintained a professional environment.
- Coordinated communication between staff, students, and parents effectively.
- Oversaw scheduling for faculty meetings and school events efficiently.
- Developed and implemented office procedures to enhance workflow efficiency.
- Supervised support staff and provided training on office protocols.
- Organized supplies inventory and facilitated procurement processes smoothly.
- Ensured compliance with school policies and regulations consistently.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided training to new hires on office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Coordinated meetings, conferences, travel arrangements and department activities.
Manager of 3 stores
Tiki Tan
Dunlap/Elkhart
05.2008 - 11.2011
- Help in Hiring employees
- Scheduling employees
- Ordering supplies
- Helping with Payroll
- Overseeing day to day Operations
Receptionist
ECA
Elkhart
08.2004 - 03.2008
- Attendance
- Making and receiving calls
- Counting Lunch Money
- Attending to student needs
- Other Office needs
Education
Certificate - CBCS
NHA
Leawood, KS01-2026
Diploma -
Elkhart Christian Academy (EBCS)
Elkhart, IN01.1993
Skills
- Active listening
- Data management
- Dependable and responsible
- Task prioritization
- Attention to detail
- Quality assurance
- Good Telephone Etiquette
- Problem resolution
- Communication skills
- Office management
- Customer service
Staff training and development
Personnel management
Hiring
Relationship management
Business operations management
References
- Availavble upon request
Experience Highlights
- CuddleCalm, 57895 C.R. 29, Goshen, IN, 46528, Owner/Operator, 02/01/16, 10/30/25 , Making Weighted items for special needs children and adults, Payroll, Customer Service, Inventory, Management
- Tiki Tan, Dunlap/Elkhart, Elkhart, IN, Manager of 3 stores, 05/01/08, 11/01/11, Help in Hiring employees, Scheduling employees, Ordering supplies, Helping with Payroll, Overseeing day to day Operations
- ECA, Elkhart, IN, Receptionist, 08/01/04, 03/01/08, Attendance, Making and receiving calls, Counting Lunch Money, Attending to student needs, Other Office needs
Qualifications Summary
- Highly skilled, proficient in word, excel, adobe and other computer applications
- Task oriented and able to complete work in a timely manner
- Organized and able to use time wisely
- Proficient in customer service to answer questions and help where needed
- Manage accounts and inventory for my own business.
Certification
CBCS Certification - NHA
Timeline
Office Manager/Administrative Assistant
Elkhart Christian Academy
09.2022 - 06.2024
Owner/Operator
CuddleCalm
02.2016 - Current
Manager of 3 stores
Tiki Tan
05.2008 - 11.2011
Receptionist
ECA
08.2004 - 03.2008
Certificate - CBCS
NHA
Diploma -
Elkhart Christian Academy (EBCS)