Stephanie Wilcoxon-Craft
Bedford,IN
Overview
8
8
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
Mitchell, IN
01.2020 - 01.2026
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored employee performance, providing feedback to enhance team productivity and morale.
- Trained team members on safety protocols and standard operating procedures.
- Monitored production quality standards and implemented corrective actions when necessary.
- Ensured compliance with health and safety regulations, maintaining a clean and safe enviornment.
- Managed Inventory levels to minimize waste and ensure product availability.
- streamlined food preparation processes to enhance efficiency and reduce wait times.
- Conducted regular inspections to uphold quality standards and operational procedures.
Crew Member
Dairy Queen Grill & Chill
Loogootee, IN
05.2018 - 01.2020
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Operated kitchen equipment, ensuring food safety and quality standards were met consistently.
- Collaborated with team members to maintain cleanliness and organization in dining and food preparation areas.
- Assisted in training new crew members on operational procedures and customer service best practices.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma -
Shoals JR-SR High School
Shoals, IN05-2016
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Inventory Management
- People Relations Management
- Food safety Compliance
- Reporting Skills
- Drive-Thru Operations
- Goal Setting
- Time Management Skills
- Task delegation
- Decision-making
- Work planning and organization
Certification
- SefvSafe Manager Certification
- (ATC) Alcohol and Tobacco Commission Server Certification Training
Timeline
Department Manager
McDonald's
01.2020 - 01.2026
Crew Member
Dairy Queen Grill & Chill
05.2018 - 01.2020
High School Diploma -
Shoals JR-SR High School