Stephanie Wireman

• Implement project management best practices to enhance operational efficiency and team collaboration.
• Coordinate cross-functional teams to determine timely delivery and compliance of project requirements.
• Create and maintain project plans and schedules to meet organizational objectives and key milestones.
• Conduct risk assessments to identify potential issues and implement mitigation strategies proactively.
• Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Facilitate knowledge sharing and skill development for project team members, enhancing team capabilities and project outcomes.
• Establish effective communication channels with stakeholders to ensure transparency and alignment of expectations.
• Establish and maintain strong relationships with external stakeholders, including clients and partners, ensuring smooth project execution and new business opportunities.
• Successfully recover projects at risk of failure, implementing turnaround strategies that restore client confidence and secure project objectives.
• Maintain open communication by presenting regular updates on project status to customers and internal stakeholders.
• Facilitate customer onboarding processes and deliver comprehensive introductions to customer success initiatives.
• Implement software configurations based on customer data to enhance system functionality and user experience.
• Deliver targeted training sessions for end users on various platforms to enhance operational effectiveness.
• Evaluate account data and deliver actionable insights to end users, ensuring compliance and account health.

• Handled an average of 150-160 incoming and 100-120 outgoing calls per week
• Provided technical support to retail customers on all components of coach including electrical and plumbing
• Maintained excellent customer relations by providing accurate product knowledge and following through with issues to completion
• Recorded accurate, complete, and concise information documenting communications with customers in CRM system
• Mediated disputes between retail customers and servicing dealerships
• Coordinated factory service appointments with retail customers
• Coordinated field service technicians with dealerships and retail customers
• Reviewed, processed and approved warranty quotes
• Processed manual warranty claims and submitted reimbursement requests
• Processed extended warranty requests

Programs used:

Microsoft Dynamics AX

Microsoft Excel

OneDrive

FoxIt PDF Editor

Cisco phone system/Jabber

Microsoft Outlook

• Documented and handled complaints through ISO certified process
• Analyzed complaint data for trends in warranty issues and provided feedback to quality/engineering
• Provided technical support to repair technicians via phone, email, and FaceTime
• Coordinated/scheduled 3rd party field technician repairs
• Processed invoices for 3rd party field technicians
• Maintained excellent relationships with customers and technicians by providing accurate information, timely communication and always being willing to go the extra mile
• Participated in implementation of company owned tech service
• Assisted customers in navigating and understanding product, and choosing the best product based on application
• Provided quotes and processed sales orders for all product
• Provided support to sales personnel
• Pulled parts from warehouse, packaged, and shipped when necessary
• Worked closely and maintained excellent relationships with coworkers, including those in other departments
• Provided freight estimates for both small and large shipments
• Trained new employees on policies and processes
• Participated in two major software upgrades as part of development team
• Trained coworkers on new software once implemented
• Internal auditing for Quality-Performed audits on production, quality and engineering departments and assisted in working with all employees to ensure they understood the quality policy, as well as our company mission statement
• Special projects as assigned

Programs used:

Microsoft Word

Microsoft Dynamics Great Plains

Microsoft Excel

Salesforce

VisionPoint

SageACT!

Microsoft Outlook

• Interviewed and hired employees
• Trained and mentored new employees
• Provided weekly schedules based on trends in business and effectively monitored/reconciled payroll
• Provided employee evaluations with positive and constructive feedback
• Addressed employee complaints in a professional and sympathetic manner
• Administered disciplinary actions when required, including verbal warnings, write ups, and termination
• Delegated tasks to staff daily and followed up if not completed
• Motivated staff to reach sales goals through friendly competition
• Promoted positive, fun environment for employees and customers
• Built and maintained relationships with customers through excellent customer service and community outreach events
• Assisted customers at the register and restocked inventory via dropbox returns
• Increased store revenue every quarter for more than a year
• Consistently above company average in revenue vs previous year
• Recorded all deposits and monthly bills and monitored account balance
• Responsible for inventory control via daily, weekly and monthly inventories of all product as necessary
• Received and processed new inventory several times a week
• Performed building/lawn maintenance or contracted service if necessary