Stephanie M. Heath
Merrillville
Summary
Proven Senior Sales & Customer Service Agent with strong skills in CRM software, technical troubleshooting, and team leadership. Committed to driving sales growth and enhancing customer satisfaction through effective communication and strategic sales strategies.
Overview
26
26
years of professional experience
Work History
Senior Sales & Customer Service Agent
Att
Chicago
05.2000 - 12.2025
- Assisted customers with inquiries about products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Provided technical support for customer issues related to devices.
- Educated customers on service plans and options available.
- Answered incoming calls promptly and professionally within company standards.
- Assisted in training new sales agents on best practices and company policies.
- Utilized CRM software to track interactions and manage sales pipeline efficiently.
- Continuously met sales goals via strategic prospecting.
- Drove sales through development of successful promotional strategies and product placement.
- Facilitated communication between departments to ensure workflow efficiency.
- Monitored team performance and provided constructive feedback regularly.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Processed payment transactions efficiently using advanced banking software.
- Analyzed customer payment information and reconciled discrepancies in accounts.
- Maintained contact with customers to ensure timely resolution of outstanding invoices and follow-up on overdue payments.
- Processed daily payments and ensured accuracy of data entered into the system.
- Provided technical support for troubleshooting mobile device issues.
- Provided technical support to customers with Internet access problems.
Education
Some College (No Degree) - Business Administration And Management
Kentucky Wesleyan College
Owensboro, KYSkills
- Customer support
- CRM software
- Technical troubleshooting
- Payment processing
- Product education
- Sales strategy
- Team leadership
- Performance monitoring
- Closing sales
- Sales presentations
Timeline
Senior Sales & Customer Service Agent
Att
05.2000 - 12.2025
Some College (No Degree) - Business Administration And Management
Kentucky Wesleyan College