STEPHEN DORAIRAJ

Led end-to-end Master Data Management (MDM) initiatives using Reltio and Reltio Integration Hub, significantly improving healthcare provider profile accuracy and streamlining data integration across systems. Achieved a 35% reduction in duplicate records and enhanced data trustworthiness through strong governance practices.

• Designed and enforced over 150 business rules and survivorship logic, increasing data accuracy by 40% and reducing unusable records by 30% within the first 6 months.
• Utilized Collibra to define and manage data governance frameworks, business glossaries, and data stewardship responsibilities across multiple departments.
• Delivered monthly dashboards and ad hoc reports using SQL, Excel, and Tableau, enabling executive and operational stakeholders to make data-driven decisions and track KPIs.
• Collaborated with 20+ cross-functional stakeholders, including compliance, operations, and IT, to implement data quality metrics and support audit-readiness and regulatory compliance (HIPAA, CMS).
• Led a team of 4 data analysts, fostering a collaborative environment that drove continuous improvement and automation across key data pipelines.
• Spearheaded workflow optimization by automating data ingestion, validation, and enrichment through Reltio Integration Hub, cutting manual data processing time by 50%.
• Conducted in-depth analysis of complex datasets (millions of records) to identify trends, root causes, and improvement opportunities, resulting in better alignment with business objectives.

Transitioned from traditional ETL pipelines to a modern Master Data Management (MDM) approach using Reltio and Reltio Integration Hub, resulting in a 45% improvement in data consistency and better integration across systems.

• Developed and operationalized MDM workflows to ingest, match, and consolidate provider data from multiple sources, replacing fragmented ETL pipelines and improving master record accuracy by 50%.
• Redesigned data warehouse structures to align with the MDM model, optimizing schema design and indexing for faster access to golden records and reducing query times by 35%.
• Conducted exploratory data profiling and analysis across legacy and MDM datasets, identifying data anomalies and driving governance-driven remediation strategies.
• Created interactive Power BI dashboards integrated with MDM outputs, enabling stakeholders to track data quality scores, match rates, and lineage—boosting trust in enterprise data assets.
• Collaborated across data governance, engineering, and business teams to align on data ownership, stewardship roles, and metadata management, contributing to a 30% reduction in data silos.

Integrated global provisioning systems and enterprise software platforms to enhance network device activation, data flow reliability, and cross-system interoperability in a high-availability environment.

• Built and maintained API-driven integration workflows for provisioning broadband modems and networking hardware, achieving a 40% reduction in manual tasks and accelerating deployment times.
• Designed and executed automated test plans to validate end-to-end data integrity and system performance, supporting rapid rollout of new device models and firmware updates.
• Utilized ServiceNow for real-time monitoring, incident tracking, and escalation management—cutting resolution time by 30% through proactive alerting and root cause analysis.
• Collaborated with global stakeholders across engineering, operations, and support teams to tailor provisioning logic, business rules, and SLAs, ensuring consistent outcomes across multi-region deployments.
• Streamlined order orchestration and lifecycle management, achieving 99.5% SLA compliance and boosting provisioning success rates by 35% through automation and continuous improvement.
• Contributed to the implementation of observability practices using modern monitoring tools (e.g., Splunk, Datadog) to gain deep insights into provisioning flows and system health.
• Mentored junior team members and developed onboarding resources, reducing ramp-up time by 25% and enhancing team agility in a fast-paced, DevOps-aligned environment.