Overview
Work History
Education
Skills
Accomplishments
Interests
Awards
Activities
Timeline
Generic
Stephen Dsouza

Stephen Dsouza

Dahisar (E.)

Overview

7
7
years of professional experience
2019
2019
years of post-secondary education

Work History

RTO Consultant and Licensed General Insurance Agent

Parivarthan Auto
Mumbai
11.2017 - 09.2022
  • Provided expert consultation to customers on vehicle compliance, documentation, and permit requirements, while liaising with RTO authorities to ensure smooth and timely processing.
  • Advised clients on suitable insurance policies while ensuring regulatory alignment and personalized risk coverage.
  • Acted as a liaison between insurance companies and customers to resolve claims efficiently and improve satisfaction.

Sourcing and Closing Intern

Shapoorji Pallonji Real Estate
MUMBAI
02.2024 - 05.2024
  • Increasing the distribution of the product by activating new channel partners and driving client walk-ins to the sales office.
  • Conducted project presentation, tour of the show flats and cost discussion with clients.
  • Secured 7 walk-ins and 1 flat booking at BKC 9, Bandra East.

E-commerce Sales & Customer Experience Executive

Frootle India Pvt. Ltd.
Mumbai
03.2025 - 05.2025
  • Handled high-volume inbound sales calls for the Tineco vacuum cleaner brand, offering personalized product recommendations and driving conversions through effective lead follow-ups.
  • Collected 10+ customer reviews daily and coordinated post-purchase demo installations across various regions to boost product credibility and enhance user experience.
  • Prepared daily sales reports and conducted competitor tracking to support business insights and improve sales strategy.
  • Managed end-to-end customer interactions including product consultations, after-sales support, and CRM data updates for streamlined operations.

Education

PGPM -

ICFAI Business School
Powai
01.2023 - 01.2025

Bachelor of Commerce - Accounting and Finance

St. Andrew’s College of Arts, Science and Commerce
01.2014 - 01.2017

H.S.C - undefined

St. Andrew’s College of Arts, Science and Commerce
01.2012 - 01.2014

S.S.C -

St. Lawrence High School

Skills

  • Excel

  • PowerPoint

Brand representation

Complaint handling

Effective communication

Accomplishments

  • Surpassed sales expectations by securing an annual collection of over Rs 1 crore in motor insurance premiums, 2018
  • Demonstrated considerable high-volume sales performance by selling over 300 Auto-Rickshaws in the first quarter, 2019
  • Achieved targeted results by securing a quarterly collection of Rs 30 lakhs in motor insurance premiums, 2021

Interests

Public Speaking

Constructing Miniatures

Awards

  • Represented degree college in an inter-collegiate ‘Model Vidhan Sabha’ debate organized by the NGO Operation Black Dot, 2015
  • Best speaker in Student Model United Nations debate, 2016
  • First runner-up position in the Sweden India Nobel Memorial Quiz competition, 10/08/23, Mumbai

Activities

  • Progressed to the semi-final round of a case study competition organized by JP Morgan Chase & Co., Analyzing bank financials, forecasting future revenues, suggesting cost control insights and received positive feedback from the judges for our methodology and teamwork.
  • Hosted for more than 5 community events, Including 3 annual parish feasts and 2 community picnics.

Timeline

E-commerce Sales & Customer Experience Executive

Frootle India Pvt. Ltd.
03.2025 - 05.2025

Sourcing and Closing Intern

Shapoorji Pallonji Real Estate
02.2024 - 05.2024

PGPM -

ICFAI Business School
01.2023 - 01.2025

RTO Consultant and Licensed General Insurance Agent

Parivarthan Auto
11.2017 - 09.2022

Bachelor of Commerce - Accounting and Finance

St. Andrew’s College of Arts, Science and Commerce
01.2014 - 01.2017

H.S.C - undefined

St. Andrew’s College of Arts, Science and Commerce
01.2012 - 01.2014

S.S.C -

St. Lawrence High School

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Stephen Dsouza